Application Services Engineer - X-Ray Products - Remote

Siemens Healthineers

23h•Remote

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
Well-rounded knowledge of Siemens mammography systems including stereotactic biopsy.
Must be able to support at least 70% of current product line.
No major product training gaps
Must be flexible to cover the standard shift 8:00am – 7:00pm EST and willing to adjust work shift as needed

Responsibilities

Provides applications and solutions to the optimum extent
Provides comprehensive troubleshooting for using applications and solutions focused on specific customer questions
Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features
Submit and follow up on PPI and/or PSI incidents and II suggestions.
Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team
Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers
Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades
In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time
Support Field Application and the Field Service team to assist in system configuration, as needed
Complete all online E-Learning courses on time
Document new procedures and known problem fixes in Service Knowledge Base/SKB