Application Specialist II - East Coast

Eyelit Technologies

2d

About The Position

As an Application Specialist, you will play a crucial role in delivering and supporting successful projects using Eyelit Technologies’ suite of tools. You will be working with some of the world's most prestigious manufacturing companies both on and off site to drive improvement in their productivity. The primary goal is to drive success and deliver value on one customer with multiple sites across the globe.

Requirements

• Bachelor's or advanced degree in a relevant field (Business, Computer Science, Engineering).
• Experience with Manufacturing Execution Systems (MES) or Manufacturing Operations Management (MOM) solutions.
• Own end-to-end tool automation across SECS/GEM and other industrial protocols (e.g., OPC, APIs), from equipment connectivity and event handling to automated command execution and alarm orchestration across MES and factory systems.
• 3+ years' experience in manufacturing (manufacturing management or software solutions implementation within the manufacturing industry).
• 2+ years' experience in implementation consulting, project management, or a related field.
• Experience with SQL, Oracle, or PostgreSQL databases.
• Strong interest in IT and computer technology.
• Understanding of integration methods and APIs to connect the company's solutions with other systems, and ability to lead the selection of optimal solutions.
• Ability to build and maintain strong senior-level client relationships, understand their business needs, and provide effective solutions. Capable of leading long-term strategic technical discussions for future product opportunities.
• Proficiency in delivering presentations to clients, demonstrating product features and benefits.
• Ability to collaborate effectively with cross-functional teams, including Sales, Product Development, and Customer Support.

Nice To Haves

• Hands-on experience implementing and configuring Eyelit MES to support manufacturing operations.
• Previous experience in automating factory tools through various integration methods, enabling direct software-driven equipment control, real-time monitoring, and streamlined production processes.
• Understanding of shop-floor control systems.
• In-depth knowledge of manufacturing key drivers, challenges, and industry KPIs, enabling the guidance of best-practice use of the product to meet customer business priorities.
• Experience with HTML/CSS, JavaScript, Java, C#, or other .NET technologies.
• Experience supporting an enterprise software application.
• Certifications: Relevant certifications in project management, solution implementation, or industry-specific fields (e.g., PMP) are advantageous.

Responsibilities

• Configure Eyelit Technologies’ solutions to accurately model and integrate with customer environments.
• Engage with customers at all levels, from boardroom executives to shop-floor staff, to understand their requirements and determine optimal solutions.
• Oversee project implementations from initial customer training through to ongoing support, ensuring smooth transitions and successful outcomes.
• Conduct training sessions for users to ensure they are proficient in using Eyelit Technologies systems.
• Build and customize screens, dashboards, and user interfaces using Eyelit Technologies’ designer tools.
• Specify, develop, and test interfaces to integrate Eyelit Technologies with third-party systems.
• Perform testing of new releases and updates to ensure functionality and reliability.
• Test and commission the final system to confirm it meets all specified requirements and performance standards.
• Travel to customer sites with short notice (1-2 weeks) to provide on-site support and implementation services.
• Lead or participate in various assigned projects, ensuring alignment with customer objectives and project goals.
• Collaborate with customers post-implementation to ensure the system delivers long-term value and meets key performance areas.
• Working with the support team to ensure seamless transfer to ongoing support for the customer
• Input to the product roadmap – feedback of customer requirements / opportunities driving system development
• Working with development team to ensure new system functionalities required for a customer meet requirements in terms of specification, testing and delivery on time vs plan
• Potential to get involved in pre-sales scoping process
• Lead or participate in other assigned projects

Benefits

• Competitive compensation
• Learning and Development opportunities
• Dynamic company culture
• Supportive time away from work practices
• Robust health insurance plan offerings
• 401(k) with 100% employer match on your contributions, up to 4% of eligible pay each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level