Application Support Analyst (Remote)

Oxley Enterprises®, Inc.

11d • $68,539 - $81,695 • Remote

About The Position

The Application Support Analyst provides advanced support for healthcare information systems, with a focus on user access, account configuration, and issue resolution.

Requirements

• 5 years of experience supporting application system account access and user provisioning
• Bachelor's degree in computer science or related field
• Excellent ability to follow and improve troubleshooting processes
• Excellent experience researching and resolving account access issues
• Above average documentation skills
• Strong analytical skills
• Knowledge of user profile and access management concepts
• Experience working in a team environment
• Experience with ticketing systems (e.g., ServiceNow (SNOW))
• Experience with healthcare information systems (e.g., VistA)
• Excellent attention to detail skills
• Excellent oral and written communication skills
• Ability to obtain/maintain a Federal Civilian Public Trust
• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Responsibilities

• Researches and resolves system and application access issues
• Supports healthcare system access tools and gateways
• Collaborates with end users and technical teams to diagnose and resolve issues
• Documents findings and provides recommendations to IT support teams
• Monitors and manages tickets through an enterprise ticketing system (e.g., SNOW)
• Maintains and updates troubleshooting guides and process documentation
• Uses automation when available
• Participates in team meetings and operational reviews
• Provides support to less experienced team members
• Contributes to project and operational reporting

Benefits

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level