Application Support Lead

Voya Financial • Windsor, CT

1d • Remote

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Requirements

• Requires a Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering or a related field, and five (5) years of experience as a Software Engineer, Software Developer or a related position.
• Experience must include: Working with new computing architectures and implementing networked computing structures; Participating in the design and maintenance of systems based on application architectures that enhance business processes and align with/support critical business strategies; Facilitating continuous process and performance improvements within application portfolios; Developing robust disaster recovery (DR) plans and leading or participating in DR testing, resulting in outcomes; Engaging in critical vulnerability and security-related matters, with the expertise to influence rapid resolutions that mitigate organizational risk.

Responsibilities

• Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of work requests and issue resolution.
• Provide technical and application portfolio risk management consulting leadership to managers and the supplier.
• Accountable for the technical delivery of work for a defined portfolio.
• Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management.
• Coordinate with the supplier and the Application Development Project team to transition services and support the application maintenance transition activities.
• Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
• Review support documentation for Operational IT governance and ensure it is up to standard.
• Identify opportunities for new services, continuous improvement and/or cost reduction and manage related change requests.
• Manage the day-to-day operations of an application portfolio (such as application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome-based contract.
• Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
• Review performance results and determine when application maintenance support levels need to be changed.
• Review and validate service level report accuracy and escalate concerns/discrepancies.
• Act as initial contact in the end-to-end support process.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level