Application Support Specialist II

Virgin Galactic • Gilbert, AZ

9d • $66,560 - $95,160

About The Position

If you are looking for a challenging opportunity that will ignite your passion for designing cool and innovative products, are exceptionally creative, are a great problem solver and can make things happen - apply today!
As a key member of Virgin Galactic’s IT team, the Application Support Specialist II will partner closely with IT staff to analyze, implement, support, troubleshoot, integrate, test, and maintain a broad portfolio of business and engineering applications, services, and related processes. This role will document and help plan work associated with operational processes, projects, sub-projects, and escalated support requests. The successful candidate will build, maintain, enhance, and support existing engineering applications and workflows while delivering excellent customer service. This position requires strong analytical skills, the ability to follow direction, clear and effective communication, and a self-motivated, proactive approach. Experience supporting CAD software in an aerospace or engineering environment is strongly preferred.

Requirements

• Minimum 3 years of IT experience supporting a company size of 500+ employees
• Bachelor’s degree in STEM or equivalent work experience
• Microsoft or CompTIA certificates in relevant technologies
• Experience with the following software and hardware: 3DEXPERIENCE (CATIA, ENOVIA, DELMIA, APRISO) Cloud and on-prem licensing models Engineering / Manufacturing / Aerospace support experience Microsoft Azure / Exchange / VDI
• Working knowledge of a Windows environment
• Demonstrated superior organization, time management, and problem-solving skills
• Willingness to learn new processes and technologies
• Ability to work in a fast-paced environment
• Understands the importance of confidentiality
• Attention to detail
• Ability to independently analyse and solve problems.
• Strong interpersonal and communication skills and the ability to interact effectively with all levels in the organization
• Experience with the following software and hardware: Active Directory, Exchange 365, Office 365, WAN/LAN topology, Antivirus, various wireless services & equipment support
• Previous experience with ticketing systems
• Experience imaging PCs via Acronis or related software
• Knowledge of all Microsoft Windows and Mac OS & Office technologies (MacOS, Windows 10 & Office 365)
• Create a high level of user satisfaction through accurate and timely follow-up & strong technical skills
• Must demonstrate organizational and time management skills
• Ability to communicate in a manner that is timely, respectful, and open to other ideas
• Demonstrate willingness to adjust thinking and behaviour
• Must be able to work flexible hours outside of normal business hours
• Be part of on call rotation
• Must be able to sit or stand for extended periods
• Must be a “U.S. person” as defined by the ITAR (22 CFR §120.15)
• Must be able to stoop, bend, crawl, and being able to maneuver in tight spaces
• Ability to routinely lift 20-30 lbs. and occasionally lift and move 40 lbs (unassisted)

Responsibilities

• Evaluate user requests and develop innovative enterprise-wide solutions that enhance efficiency and improve the user experience across engineering applications
• Monitor and maintain software license utilization to ensure compliance and optimal usage
• Deliver expert-level support for approved software by assisting users with a strong end-user–focused approach to technology
• Ensure CAD and CAE applications remain stable, supported, and operating effectively, including but not limited to: 3DEXPERIENCE, Apriso, Delmia, and CATIA (Dassault Systèmes) MATLAB (MathWorks) Femap / MSC Nastran Hypersizer SolidWorks
• Provide administration and support for Office 365, Exchange, and Azure environments
• Support identity and access management solutions such as Okta
• Configure, document, and deploy new applications in alignment with business and technical requirements
• Resolve escalated application issues and coordinate with vendors for advanced support when needed
• Continuously expand business and IT knowledge to deliver effective technical solutions
• Maintain strong engagement with business users and IT partners to support operational needs
• Assist in mentoring and training junior-level team members
• Apply industry best practices to improve services, processes, and overall support quality
• Independently troubleshoot and resolve issues ranging from low to high complexity
• Demonstrate excellent customer service and communication skills
• Maintain a proactive, motivated mindset with a genuine passion for IT and CAD-focused strategies
• Manage and automate troubleshooting for software issues, network licensing, installations, patching, and application upgrades
• Ensure service level agreements (SLAs) are consistently met to maximize system uptime and user productivity
• Partner with vendors and third-party providers to support issue resolution, software analysis, and renewal processes
• Escalate complex or unresolved issues to the appropriate internal teams or external resources
• Maintain accurate tracking and control of application inventory and related assets
• Leverage third-party tools to enhance support efficiency and streamline service delivery
• Collaborate with team members to share expertise, exchange knowledge, and solve technical challenges
• Build and maintain strong working relationships with senior IT leadership and business stakeholders
• Establish credibility across all organizational levels while fostering trusted problem-solving partnerships
• Perform additional duties as assigned by team leadership
• Work collaboratively to achieve goals and/or complete assigned tasks
• Adhere to set directions and guidelines from team leader to support collaboration across teams to complete projects
• Perform additional responsibilities as assigned by the Team Lead, Manager, or Director

Benefits

• Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered.
• For more information regarding Virgin Galactic benefits, please visit https://vgcareers.virgingalactic.com/global/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level