Application Systems Analyst I

Community Memorial Healthcare•San Buenaventura (Ventura), CA

1d•$44 - $67

About The Position

As a member of the Information Systems team, the Application Systems Analyst I provides entry-level support and operational assistance. This position focuses on application issue triage, documentation, and basic system troubleshooting and validation. Analysts at this level are expected to develop foundational knowledge of supported applications and contribute to efficient ticket management and resolution processes.

Requirements

High school diploma or equivalent (GED)
One (1) year of Health Information Technology (HIT) experience
One (1) year of experience in related roles providing application or end-user support
ITIL Foundation Certification, or must obtain within six (6) months from hire date

Nice To Haves

Bachelor's Degree
Experience supporting Epic patient access applications such as Grand Central and Cadence, and Experian, or patient access operational experience utilizing these applications.
Experience with ServiceNow
Proficient in Microsoft Office 365
Clinical experience/license/certification
Proficiency in Epic Grand Central

Responsibilities

Provides excellent customer service through ticket triage, categorization, and documentation.
Provides support for routine, low-complexity user issues.
Escalates appropriately, following SLA and support protocols.
Uses the ITSM platform ServiceNow for daily ticket management.
Conducts basic application validation and testing.
Demonstrates sound judgment and critical thinking.
Documents and updates knowledge base entries, including workflows and procedures.
Fosters a positive and collaborative team environment.
Maintains awareness of application workflows and policies.
Manages expectations and communicates clearly and effectively with end users, stakeholders, and colleagues.
Participates in assigned training and onboarding efforts.
Performs other duties as assigned