Applications Analyst I

BMC Software

About The Position

POSITION SUMMARY: The Applications Analyst I is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst I role is to perform functions to implement and support the organization’s application systems. Functions may range from configuration, testing, installing, training, and troubleshooting various aspects of application systems. The Applications Analyst I must develop and maintain credibility and effective working relations with customer management and IT personnel in a way that demonstrates an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires a motivated individual who seeks opportunities to apply technology to improving business processes within strategic system goals. Position: Applications Analyst I Department: EHR Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements. Perform system monitoring and maintenance tasks. Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Align with other IT functional areas to remain apprised of project status and inform customer management of progress. Conversely, keep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts; Diagnose, analyze, and resolve software issue independently or by engaging the appropriate parties to achieve a resolution. Take direction from senior analysts and complete tasks in a timely manner to meet project deadlines Create and maintain documentation related to maintaining application systems Provide high level of customer service to end users and departments throughout the organization Participate in an on call customer support rotation during normal business hours and off hours Perform other duties as assigned or necessary JOB REQUIREMENTS EDUCATION: Associate’s degree in Computer Technology, Information Management or related field (or equivalent combination of formal education and experience). Bachelor’s degree preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Upon hiring, successful completion of Epic’s certification program must be completed within 6 weeks of taking the last class for the supported application. (Status is tracked at the department level). EXPERIENCE: 0-2 years relevant work experience KNOWLEDGE AND SKILLS: Strong written communication skills, including technical writing. Strong verbal communication skills while interacting with team members, other members within the IT department, and end users Strong analytical and conceptual skills Ability to diagnose and solve problems often spanning multiple environments in a business area Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products Compensation Range: $64,500.00- $90,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Requirements

Associate’s degree in Computer Technology, Information Management or related field (or equivalent combination of formal education and experience).
Upon hiring, successful completion of Epic’s certification program must be completed within 6 weeks of taking the last class for the supported application. (Status is tracked at the department level).
0-2 years relevant work experience
Strong written communication skills, including technical writing.
Strong verbal communication skills while interacting with team members, other members within the IT department, and end users
Strong analytical and conceptual skills
Ability to diagnose and solve problems often spanning multiple environments in a business area
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Proficiency in Microsoft Office products

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
Perform system monitoring and maintenance tasks.
Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
Align with other IT functional areas to remain apprised of project status and inform customer management of progress.
Conversely, keep the IT group’s technology and service managers aware of user issues and potential potholes or resolve conflicts
Diagnose, analyze, and resolve software issue independently or by engaging the appropriate parties to achieve a resolution.
Take direction from senior analysts and complete tasks in a timely manner to meet project deadlines
Create and maintain documentation related to maintaining application systems
Provide high level of customer service to end users and departments throughout the organization
Participate in an on call customer support rotation during normal business hours and off hours
Perform other duties as assigned or necessary