Applications Analyst

CITY OF GALVESTON•Cocoa, FL

1d•Onsite

About The Position

Under limited supervision, provides information technology operations support within the City, including configuration, documentation, user training, reporting and technical support; performs other duties as assigned by the Database/Applications Administrator. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: · Provides counsel and guidance to City staff regarding information technology operations. · Provides technical and end user support for multiple software systems; provides technical guidance regarding the use of various software programs. · Troubleshoots applications and software; works with vendors, end users and other IT staff to resolve operating problems. · Creates and delivers software application training programs and related courseware; schedules and conducts training sessions. · Works with various IT staff and client departments to develop, maintain, document and research potential enhancements to current processes. · May respond to IT Help Desk requests, e-mails and service tickets, including desktop/laptop issues, printer problems and other IT equipment; tracks and documents problems through to resolution. · May install computer peripherals; cleans and maintains desktop and laptop computers. · Responds to queries; runs diagnostic programs; isolates problems; determines and implements solutions. · Designs, tests, installs and implements various hardware and software systems. · Plans, tests and installs application software and database updates. · Performs project management, planning and implementation as needed. · Administers and explains the City’s information technology policies, procedures, rules, and regulations. · Researches solutions for existing problems; gathers information on new technologies. · Provides various data and reports to the Database/Applications Administrator. · Attends meetings with City managers, supervisors and employees. · Performs various special projects and assignments from the Database/Applications Administrator. · Attends meetings with potential new vendors; participates in the review of products as requested. · Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. · Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Requirements

Associate Degree in Computer Science or a related field; AND two years’ experience in information technology administration and support; OR an equivalent combination of education and experience.
Knowledge: · City organization, operations, policies, and procedures.
Principles and practices of computer systems administration and support.
Principles and practices of hardware and software troubleshooting and diagnostics.
Principles and practices of employee training.
Principles and practices of project management.
Principles and practices of information technology research.
State and federal statutes, rules, and regulations.
Texas local government codes.
Business and personal computers, and spreadsheet software applications.
Skill in: · Handling situations requiring diplomacy, fairness, firmness and sound judgment.
Analyzing information technology issues, evaluating alternatives, and developing recommendations and reports.
Translating verbal and electronic user requests into effective hardware and software systems.
Understanding and applying City policies and procedures, and applicable federal and state regulations.
Explaining City information technology policies and procedures while exercising the highest degree of confidentiality.
Establishing and maintaining cooperative working relationships with all levels within the City.
Communicating effectively verbally and in writing.
TLETS certification.
May require TLETS Mobile certification.
CJIS certification.
TCIC certification.
May require Interpol security access.
Possession of a valid Texas driver’s license.

Responsibilities

Provides counsel and guidance to City staff regarding information technology operations.
Provides technical and end user support for multiple software systems; provides technical guidance regarding the use of various software programs.
Troubleshoots applications and software; works with vendors, end users and other IT staff to resolve operating problems.
Creates and delivers software application training programs and related courseware; schedules and conducts training sessions.
Works with various IT staff and client departments to develop, maintain, document and research potential enhancements to current processes.
May respond to IT Help Desk requests, e-mails and service tickets, including desktop/laptop issues, printer problems and other IT equipment; tracks and documents problems through to resolution.
May install computer peripherals; cleans and maintains desktop and laptop computers.
Responds to queries; runs diagnostic programs; isolates problems; determines and implements solutions.
Designs, tests, installs and implements various hardware and software systems.
Plans, tests and installs application software and database updates.
Performs project management, planning and implementation as needed.
Administers and explains the City’s information technology policies, procedures, rules, and regulations.
Researches solutions for existing problems; gathers information on new technologies.
Provides various data and reports to the Database/Applications Administrator.
Attends meetings with City managers, supervisors and employees.
Performs various special projects and assignments from the Database/Applications Administrator.
Attends meetings with potential new vendors; participates in the review of products as requested.
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.