Applications Engineer II

GCI Communication Corp•Anchorage, AK

15h

About The Position

GCI's Applications Engineer II with oversight provides technical support, creating, designing, and testing applications for the company’s enterprise-wide systems. Applications supported within the group may span a wide range, including (but not limited to): Oracle E-Business Suites, Metasolv, Oracle HCM, Oracle EPM, Cherwell, and Numeri Track. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Responsible for support of enterprise-wide system(s). Analysis, testing, and implementation of system modifications, configuration, and vendor patches. Analysis, testing, and implementation of solutions to remediate Incidents and Requests. Analysis and tuning of system performance. Determination of on-going needs for hardware and software upgrades. Creation and maintenance of systems documentation. Performance of root cause analysis of production problems and development of both long term and short-term solutions. Participation in project requirements gathering, design, development, and implementation phases as system subject matter expert. Providing user training for the system(s). Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships. Resolution of outstanding production issues that stem from faults in vendor system. Ensuring vendor compliance with service level agreements. Responsible for application performance management. Monitoring performance and availability of applications Managing end-to-end quality user experience. Working with responsible parties to identify and resolve root cause issues. Produce metrics and scorecards. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Holds self-accountable for results and is self-directed, takes initiative and seeks out opportunities. Assesses and accepts risks and learns from mistakes. Ability to handle multiple assignments and meet deadlines. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Be capable of building and maintaining good relationships with Users and IT Business Consultants/Analysts, and Project Managers Build and maintain relationships with system vendor to include contributions to contract negotiations, contract monitoring and conflict resolution. Build and maintain effective working relationships with leadership and peers. Work to resolve problem relationships. Ability to work independently and professionally within a team environment. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Excellent verbal and written communication skills. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. Adheres to standards and procedures. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Technical Competencies: Ability to comply with IT industry best practices such as ITIL. Ability to discern and resolve the root cause of problems in complex environments. Ability to analyze impacts of changes on systems and take the necessary steps to ensure successful implementation. Familiarity with enterprise-wide systems such as ERP, Billing, Ticketing, Order Management, Business Intelligence & Analytics, Reporting, etc. Knowledge of relational databases such as MS SQL and Oracle. Knowledge of operating systems such as MS Windows and UNIX. Knowledge of IT automation solutions. Possess knowledge of client/server software environments, database fundamentals, SQL, and reporting tools. Ability to test, document, and implement bug fixes and enhancements. Knowledgeable of programming languages such as: C, C++, Java, PERL, or Python. Additional Job Requirements: A mid-level position, under moderate supervision, providing technical support, creating, designing, and testing applications for the company’s enterprise-wide systems. Responsible for support of enterprise-wide system(s). Responsible for maintaining productive vendor relationships. Duties Include: Resolution of outstanding production issues that stem from faults in vendor system. Ensuring vendor compliance with service level agreements. Monitoring vendor performance, testing and accepting products delivered by vendor or other third-party professional services. Monitoring vendor upgrade schedules and planning upgrades, including hardware and budget planning. Acting as point of contact with application vendor to represent GCI's interests in new products and designs. Beta test vendor concepts.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in computer technologies, information technology/systems or related field.
Minimum of four (4) years of experience in Application Engineer or in an IT environment or relevant field.
Ability to comply with IT industry best practices such as ITIL.
Ability to discern and resolve the root cause of problems in complex environments.
Ability to analyze impacts of changes on systems and take the necessary steps to ensure successful implementation.
Familiarity with enterprise-wide systems such as ERP, Billing, Ticketing, Order Management, Business Intelligence & Analytics, Reporting, etc.
Knowledge of relational databases such as MS SQL and Oracle.
Knowledge of operating systems such as MS Windows and UNIX.
Knowledge of IT automation solutions.
Possess knowledge of client/server software environments, database fundamentals, SQL, and reporting tools.
Ability to test, document, and implement bug fixes and enhancements.
Knowledgeable of programming languages such as: C, C++, Java, PERL, or Python.
Excellent verbal and written communication skills.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Nice To Haves

Cherwell Development with API Integration experience.
Telecommunications experience.
Other telecom industry or job specific certifications.

Responsibilities

Responsible for support of enterprise-wide system(s).
Analysis, testing, and implementation of system modifications, configuration, and vendor patches.
Analysis, testing, and implementation of solutions to remediate Incidents and Requests.
Analysis and tuning of system performance.
Determination of on-going needs for hardware and software upgrades.
Creation and maintenance of systems documentation.
Performance of root cause analysis of production problems and development of both long term and short-term solutions.
Participation in project requirements gathering, design, development, and implementation phases as system subject matter expert.
Providing user training for the system(s).
Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships.
Resolution of outstanding production issues that stem from faults in vendor system.
Ensuring vendor compliance with service level agreements.
Responsible for application performance management.
Monitoring performance and availability of applications
Managing end-to-end quality user experience.
Working with responsible parties to identify and resolve root cause issues.
Produce metrics and scorecards.
Monitoring vendor performance, testing and accepting products delivered by vendor or other third-party professional services.
Monitoring vendor upgrade schedules and planning upgrades, including hardware and budget planning.
Acting as point of contact with application vendor to represent GCI's interests in new products and designs.
Beta test vendor concepts.