Applications Engineer - Medical

SCHOTT AG • Southbridge, MA

2d • $98,000 - $147,000

About The Position

Our Business Unit Lighting and Imaging offers smart solutions for light delivery and image transmission in demanding environments — from medical devices, industrial, and safety applications to aviation and automotive. With manufacturing sites in Europe and North America, and supported by SCHOTT’s global sales network, we are a leading supplier of high-quality fiber optic and LED components.
Your Contribution
Act as the primary technical point of contact for customers and Sales regarding OEM products, applications, and development needs.
Serve as technical expert for assigned product groups; ensure specifications, requirements, and use conditions are fully understood and documented.
Lead technical negotiations with customers, engaging as a peer and ensuring both technical and commercial alignment.
Own product specifications for assigned OEM and standardized components.
Evaluate feasibility of OEM inquiries; clarify technical questions with Technical Centers, Supply Chain Management, Product Management, Engineering, and Purchasing.
Propose technical solutions and provide cost estimations in support of quotations and commercial opportunities.
Lead or participate in customer-driven or strategic internal projects; coordinate prototype production, engineering samples, and technical evaluations.
Drive internal and external approvals for changes in specifications, materials, supplier processes, or production methods.
Perform competitive analysis and technology benchmarking to support product positioning and improvement.
Provide technical documentation, application notes, and training materials; ensure all materials are accurate and up-to-date.
Train Sales teams and, as needed, customers on new products, applications, and technologies.
Support the Quality Department in resolving internal and customer complaints, including guiding root cause analysis and corrective actions.
Contribute technical insights to global/regional product strategy, roadmap planning, and annual R&D activities.
Establish and maintain product files (including medical product files when applicable).
Ensure compliance with all Environmental, Health & Safety requirements.
Perform additional duties as assigned to support SBF Medical's goals.

Requirements

• Bachelor's degree in Engineering, Physics, Materials Science, or related technical discipline; Master's degree preferred.
• 7+ years of experience in application engineering, product engineering, or technical customer support for medical, optical, or high-reliability components.
• Strong experience with customer interaction, specification management, and technical communication.
• Ability to interpret drawings, tolerances, and material/process requirements; hands-on lab and testing experience preferred.
• Experience with cross-functional collaboration (Sales, Engineering, Product Management, Quality, Operations).
• Excellent written/verbal communication, presentation skills, and problem-solving capability.
• Some familiarity with medical product standards, regulatory documentation expectations, and design control practices.
• Must be able to read, write, and speak English
• Effective verbal and written communication skills.
• Self-motivated and results oriented.
• Due to the nature of work performed at this facility, US Person status may be required.

Nice To Haves

• 10+ years of experience supporting medical device OEMs or optical/photonics customers preferred.
• Experience supporting verification, validation, and application testing preferred.
• Experience with DOE, statistical tools, and structured problem-solving (e.g., 8D) preferred.
• Experience in global, matrixed organizations preferred.

Responsibilities

• Act as the primary technical point of contact for customers and Sales regarding OEM products, applications, and development needs.
• Serve as technical expert for assigned product groups; ensure specifications, requirements, and use conditions are fully understood and documented.
• Lead technical negotiations with customers, engaging as a peer and ensuring both technical and commercial alignment.
• Own product specifications for assigned OEM and standardized components.
• Evaluate feasibility of OEM inquiries; clarify technical questions with Technical Centers, Supply Chain Management, Product Management, Engineering, and Purchasing.
• Propose technical solutions and provide cost estimations in support of quotations and commercial opportunities.
• Lead or participate in customer-driven or strategic internal projects; coordinate prototype production, engineering samples, and technical evaluations.
• Drive internal and external approvals for changes in specifications, materials, supplier processes, or production methods.
• Perform competitive analysis and technology benchmarking to support product positioning and improvement.
• Provide technical documentation, application notes, and training materials; ensure all materials are accurate and up-to-date.
• Train Sales teams and, as needed, customers on new products, applications, and technologies.
• Support the Quality Department in resolving internal and customer complaints, including guiding root cause analysis and corrective actions.
• Contribute technical insights to global/regional product strategy, roadmap planning, and annual R&D activities.
• Establish and maintain product files (including medical product files when applicable).
• Ensure compliance with all Environmental, Health & Safety requirements.
• Perform additional duties as assigned to support SBF Medical's goals.

Benefits

• At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level