Applications Specialist

Azalea Health Innovations Inc • Sandy Springs, GA

2d

About The Position

Azalea Health is seeking an Application Specialist to onboard, train and support Azalea clients to leverage Azalea's platform and software to its fullest potential. Application Specialists will support both the hospital and ambulatory solutions at Azalea. This role will be instrumental in cultivating and evolving client relationships.

Requirements

• Bachelor's degree in Business, Healthcare Operations or related field preferred
• 2-4 years of experience in Healthcare or Healthcare IT
• Prior demonstrated experience implementing EHRs, or health information technology strongly preferred
• Previous experience in developing clinical workflows with documentation and processes that align with program goals and objectives
• Experience in training, educating, and instructing clinical and other users on features and operations of software applications
• Advanced communication and organizational skills with the ability to influence results at multiple organizational levels
• Customer service and client relations acumen
• Excellent computer skills with strong proficiency in web-based and SaaS application
• Flexibility and adaptability; must be able to seamlessly pivot to meet objectives of physicians, practice administrators, and other executives

Responsibilities

• Configure Azalea EHR and PM products across both the hospital and ambulatory client segments in accordance with best practices and guidance from the applications consultants and Team Lead.
• Customize implementation elements, training, and programs to align to individual client needs.
• Lead full implementation scope of assigned ambulatory clients. Including database build, configuration, training (when purchased), and project management.
• Develop, schedule, and conduct implementation and training meetings, both onsite and remotely with assigned clients.
• Conduct workflow analysis meetings across clinical and financial departments for assigned ambulatory clients.
• Assist Applications Consultant with workflow analysis for hospital clients as needed.
• Maintain comprehensive documentation related to all EHR/PM implementation activities, including obstacles or issues encountered in efforts to reduce repeat errors and redundancies
• Contribute to training material development in collaboration with the Implementation team
• Collaborate with multiple departments to facilitate resolutions for issues or obstacles pertaining to software applications
• Conduct instructor led training as needed.
• Drive implementation work from client addendums to completion - including but not limited to provider adds, database only set ups, ad hoc chart note builds, etc as assigned by Team Lead..
• Perform other duties as assigned
• Ability to travel 20-50%

Benefits

• Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
• Generous employer sponsored subsidy towards employee's medical insurance premiums
• Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
• Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
• Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level