Applications + Submissions Operations Supervisor

Anthos Home•New York, NY

20d•$90,000 - $95,000•Hybrid

About The Position

The Applications & Submissions Operations Supervisor oversees the team responsible for preparing and submitting participant leases, rental applications, and housing subsidy packets for government approval. This role ensures submissions are accurate, complete, timely, and compliant with program requirements. The supervisor provides hands-on oversight, quality control, and escalation management while fostering strong cross-team collaboration and continuous process improvement. This role requires a leader who balances high standards and accountability with empathy and purpose. The supervisor sets the tone for a team doing complex, deadline-driven work by fostering clarity, shared responsibility, and connection to Anthos|Home’s mission.

Requirements

Bachelor’s degree and/or 4+ years of relevant operations, housing, or social services focused on application submissions.
2–3 years of direct NYC housing subsidy application experience, including full packet ownership (e.g., CityFHEPS, FHEPS, Section 8, HASA)
At least 2 years of supervisory experience in high-volume, high-stakes environments
Experience conducting second-level application reviews and managing escalations with housing agencies
Proven ability to resolve denials, discrepancies, and rejected packets
Experience owning KPIs and using performance data to coach and improve outcomes
Strong knowledge of housing subsidy compliance and application processes
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Experience with CRM systems (e.g., Salesforce)
Strong organization, prioritization, and time management skills
Analytical problem-solving and process improvement mindset
Excellent written and verbal communication skills
Comfort working in a transparent, metrics-driven environment
Alignment with Anthos|Home’s mission and values

Responsibilities

Supervise Applications & Submissions Specialists, providing coaching, guidance, and performance management.
Conduct second-level reviews of housing applications to ensure accuracy and completeness prior to submission.
Ensure adherence to standardized procedures and best practices for application processing.
Establish a culture of quality, accountability, and continuous improvement.
Use performance data to set expectations, coach staff, and address performance gaps in real time.
Track common application errors and implement corrective process changes to reduce resubmissions.
Develop and facilitate training related to policy updates and process improvements.
Serve as the escalation point for complex cases, including cash assistance and preclearances, coordinating with Operations staff and external stakeholders.
Act as the primary escalation contact with HRA, HPD, NYCHA, HASA, and other agencies to resolve denials, discrepancies, rent reasonableness issues, and rejected packets.
Oversee the end-to-end application process to ensure accurate, complete, and timely submissions.
Independently manage complex housing subsidy packets from intake through approval.
Oversee participant income modifications and one-shot deals to ensure timely processing.
Collaborate with Tenant Coordination, Housing Operations, and Housing Acquisition leadership to streamline workflows, support inspections, and ensure completion of QA checks.
Maintain accurate documentation for audit, reporting, and quality control purposes.
Ensure data accuracy and consistency that directly supports performance metrics and reporting.
Serve as the primary liaison between Applications & Submissions, Tenant Coordination, and Housing Acquisition teams.
Lead coordination with property providers to resolve outstanding items and improve submission workflows.
Build and maintain strong relationships with government agencies, nonprofit partners, and cross-functional teams to support escalations and process improvements.
Monitor changes in housing regulations and ensure ongoing compliance.
Identify workflow bottlenecks and implement process improvements using performance data.
Support policy development and implementation to improve efficiency and reduce errors.
Own team-level KPIs, including approval rates, processing timelines, error rates, and resubmissions.
Produce and review weekly submissions reports and monthly performance summaries, analyzing trends and documenting corrective actions.
Support dashboard development and reporting tools to improve data visibility.
Operate effectively in a transparent, metrics-driven environment where performance is regularly reviewed.
Maintain data integrity across all systems.