Applications Support Specialist

Pediatrics Plus Website•Conway, AR

10d

About The Position

We are currently seeking an Applications Support Specialist to join our team of highly qualified professionals that share our vision of Empowering Children to Conquer their World! This role is responsible for providing comprehensive support for all company software applications, with a primary focus on Zendesk, Power Automate, deTASO, and Workday. The Applications Support Specialist will be responsible for implementing new software systems, maintaining and optimizing existing platforms, and delivering responsive end-user support.

Requirements

Bachelor’s degree in related field.
2+ years in a related field, preferred.
Ability to communicate effectively and professionally with a wide variety of people.
Strong organizational skills with attention to detail and accuracy.
Advanced computer skills, including a working knowledge of keyboarding, database, word processing, spreadsheet, and Internet software.
Ability to think creatively and operate within budget guidelines.
Ability to handle multiple tasks in a very busy environment.
Ability to read, analyze, and interpret documents such as safety rules, policies, regulations, and other company documents.
Ability to write routine reports, business correspondence, and policy and procedure manuals.
Ability to effectively present information and respond to questions in one-on-ones and small groups of executives or vendors.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to function independently in all aspects, including project identification, evaluation, contract negotiations, and coordination with management and internal departments.
Ability to work under stress and respond quickly in emergency situations.
Ability to represent the company in a confident, persuasive, and positive manner.
Possess typing skills to ensure quick and accurate entry of information.
Proven ability to thrive in a fast-paced, dynamic environment and effectively manage change and ambiguity.
Knowledge of relevant industry regulations, compliance requirements, and best practices.
Strategic problem-solving and decision-making abilities, with a focus on driving results and continuous improvement.
Maintain a positive attitude and high energy level to facilitate engagement during activities.
Report for work dressed appropriately and comply with company policies regarding the dress code.
Ability to maintain regular and punctual attendance.
Ability to complete tasks in a timely manner.

Responsibilities

Provide end user support for issues related to applications and software systems.
Act as a liaison between the end user and software companies to ensure resolution of any issues.
Provide training to end-users on functionality and best practices for software systems.
Create, maintain, and update user manuals for software systems and processes.
Create, maintain, and update documentation for all SaaS used across the company.
Collaborate with other departments to ensure proper implementation and maintenance of new or current systems.
Collaborate cross-functionally with internal teams to support system integrations, configurations, and ongoing operations, assisting as needed with additional platforms and tools including, but not limited to, ABA Schedules, FormDr, Paycor, Monday.com, Greenhouse, TimeTap, Microsoft Excel, Zoom, Calendly, and DocuSign.
Evaluate new SaaS applications based on business needs.
Assist in deployment of new software systems.
Identify issues with current systems and propose solutions to improve system functionality and end-user experience.
Track all SaaS subscriptions across the organization and manage all licenses for each subscription.
Analyze SaaS spending, identify cost-saving opportunities, and optimize license usage to control costs.
Onboard and offboard end users based on position across the organization.
Manage user permissions and access levels for each SaaS application to ensure data security and compliance.
Exhibit good communication skills, communicating with team members and outside contractors/providers with clarity anc in a professional and timely manner.
Exhibit excellent customer service that results in team member positive perception and satisfaction with SaaS experience.
Demonstrate ability to multitask and adapt to changes in a quick and efficient manner.
Demonstrate willingness to learn and find more efficient methods of service and support.
Exhibit self-motivation with the ability to work in a fast-moving and growing environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.