Applications Training & Support Specialist

St. Luke's Health System • Meridian, ID

58d

About The Position

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.
We are seeking an Applications Training & Support Specialist to join our Education team in Meridian.
What You Can Expect
Learn clinical and non-clinical Epic EHR workflow to teach and support end users
Opportunity for career growth and promotion from within to higher ATSS levels
Collaborate cross-functionally to create engaging digital education content
Access to mentorship, training, and resources to develop your skills

Requirements

• Bachelors or experience in lieu of degree
• One (1) year of experience

Nice To Haves

• Three (3) years' relevant experience
• Teaching
• Training
• Clinical Applications Specialist
• Strong technical acumen:
• EHR or Epic Support
• Curriculum Development
• Instructional Design
• Project Management
• ServiceNow Experience
• Training Module Development
• E-Learning Tools
• Facilitation Experience

Responsibilities

• Serves as an initial escalation point for review of system enhancement requests impacting a single application to validateappropriateness for escalation to build/governance review.
• Serves as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.).
• Provides support by troubleshooting identified mSL and other single-application end user facing system issues.
• Assists with root cause analysis and resolving problems through appropriate methodologies and communication with end-users and service line leaders.
• In collaboration with end users and system leadership, through accurate training, comprehensive real-time support, and effective solution architecture, ATSSs create an optimal environment for enabling safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplements initial/on-going training and personalization for clinical and business applications for new and existing employees for any gaps in coverage. Provides supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitors clinician efficiency datasets to recommend targeted and purposeful interventions. Deploys surveys and other trainingquality mechanisms to measure the effectiveness of training interventions.
• Partners with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high quality/fidelity training.
• Ensures competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Leads the development and assists in analyzing existing and gathering requirements for training materials, serving as subjectmatter expert in validating training documents/curriculum requiring updating.
• Ensures Epic training environment is maintained and up-to-date to support training needs through accurate configuration of the MST environment.
• Optimizes single application, complex, clinical and business workflows through in-depth analyses of current state and a comprehensive understanding of system functionality.
• Gathers requirements for potential changes. Manages portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Supports system project work through functioning as a subject matter expert, developing training references, and delivering the training for enhancements.
• Tests/validates new build for single application enhancements/upgrades. Supplements system go-livesupport for new implementations and enhancements.
• Responsible for developing and communicating system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participates in local and informatics governance as needed for decision making, content reviews, prioritization, and subject matter expertise.
• Maintains local level subject matter expert program, empowering local leaders with knowledge and skills needed to workthrough basic issues and answer basic end user questions.
• Responsible for mentoring and developing the technical and facilitation skills of lower level ATSS team members.
• May function as an first-level supervisor or "lead".
• Perform other duties and responsibilities as assigned

Benefits

• In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings.
• We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees