Applied AI Engineer

Wave

1d • Remote

About The Position

Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.

We're helping millions of customers across West Africa access financial services through mobile money, and great support is fundamental to that. We believe the future of customer support lies in machines handling boring repetitive tasks so humans can focus on high value interactions that require empathy and creativity.

As an Applied AI Engineer on our Support Automation product team, you'll;
Bridge research and production, building AI models and agent systems that ship into real products.
Architect, evaluate, and optimize autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa.
Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data.
Experiment with, evaluate, and integrate the latest voice and text models.
Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact.
If you're energized by ownership, thrive on deep technical challenges, and want to build infrastructure that serves millions in emerging markets, let's talk.

Requirements

• 5+ years of experience in AI/ML engineering
• Strong Python and backend engineering skills
• Solid foundation in statistics and ML theory
• Proven hands-on experience building with LLMs (prompt engineering, RAG, embeddings, fine-tuning, agent orchestration etc.).
• Track record taking ML models from prototype to production and care deeply about reliability, performance, and scalability.
• Fluency with AI coding agents, with bonus points for deploying them as part of production systems

Nice To Haves

• Research background in speech or LLMs
• Proven Voice AI experience (ASR, TTS, latency optimization, real-time streaming, voice agents)
• Experience building customer support or conversational AI systems
• You follow the latest research in speech and LLMs, and know how to translate papers into production wins
• Familiarity with low-resource language challenges
• Fluent in English (bilingual in French is a big bonus!)

Responsibilities

• Bridge research and production, building AI models and agent systems that ship into real products.
• Architect, evaluate, and optimize autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa.
• Build for the hardest edge cases: poor connectivity, low literacy, and languages with little training data.
• Experiment with, evaluate, and integrate the latest voice and text models.
• Own problems end-to-end, from problem discovery to running in production, working alongside product and engineering leaders who prioritize shipping real customer impact.

Benefits

• Wave provides a yearly $1,200 stipend to support coworking meetups with teammates.
• Remote team members are expected to travel to our operational markets (e.g. Senegal or Côte d'Ivoire) at least once a year. Exceptions apply, but we’ve found this key to understanding our users and product.
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your level and location, we offer a salary up to $222,700, plus a generous equity package.
• Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country).
• 6 months of fully paid parental leave and subsidized fertility assistance.
• Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays.
• $10,000 annual charitable donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed