Appointment Center Representative

Willamette Dental•Hazel Dell, WA

1d•$19 - $23

About The Position

The Appointment Center Representative will provide quality telephone customer service through efficient scheduling and effective communication with patients, doctors, office managers and office staff by utilizing scheduling guidelines. This position is also responsible for providing patients with thorough and accurate information. This position reports to the Office Site Administrator.

Requirements

High school diploma or GED required and minimum of one year customer service or call center experience required OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.
Previous computer experience required, including working knowledge of Microsoft Windows applications, keyboarding and 10-key skills.

Nice To Haves

A minimum of one year healthcare and/or dental experience is desirable.
Dental terminology desirable.
Bilingual desirable.

Responsibilities

Utilize Appointment Center scheduling guidelines for patient scheduling and offer alternatives to patients when appropriate.
Apply new patient distribution, access guidelines and correct appointment types to schedule patients.
Update patient information and enter appropriate treatment plan into the database.
Utilize call back list effectively.
Identify and correct scheduling errors promptly.
Confirm and verify insurance information, establish account and communicate payment procedures.
Provide thorough and accurate information to patients by directing, informing and addressing any patient questions or concerns.

Benefits

medical, dental and vision insurance
tuition reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
life insurance
voluntary disability insurance
commuter benefits
two complimentary pairs of Fig scrubs (clinical roles)
employee assistance program
Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.
The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law.
Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.