Appointment Scheduler

E.N.T. Specialty Partners•Hunt Valley, MD

2d•$20 - $23•Onsite

About The Position

The Audiology Appointment Scheduler is responsible for coordinating and scheduling audiology services, including hearing evaluations, hearing aid consultations, device fittings, and follow-up appointments. This position serves as the first point of contact for many patients and plays a key role in ensuring efficient clinic flow, accurate scheduling, and a positive patient experience. The scheduler must demonstrate strong organizational skills, attention to detail, and the ability to communicate effectively with patients, audiologists, physicians, and clinical staff.

Requirements

Education
High school diploma or equivalent required.
Experience
Prior experience in medical scheduling, healthcare administration, or audiology/ENT practice preferred.
Familiarity with electronic medical records (EMR), preferably eClinicalWorks (ECW), preferred.
Skills & Competencies
Strong organizational and time management skills
Excellent customer service and communication skills
Ability to multitask in a fast-paced medical environment
Attention to detail and accuracy
Knowledge of insurance verification and referrals preferred
Ability to work collaboratively with clinical and administrative teams
Physical Requirements
Prolonged periods of sitting, phone use, and computer work
Ability to handle a high volume of calls and scheduling tasks
Work Environment
This position operates in a busy outpatient ENT and audiology practice where professionalism, efficiency, and patient-centered care are essential.

Responsibilities

Scheduling & Patient Coordination
Schedule audiology appointments including: hearing evaluations hearing aid consultations hearing aid fittings and adjustments hearing aid checks tinnitus evaluations follow-up visits
Coordinate appointments with ENT physicians when combined visits are required.
Ensure appropriate appointment types and time slots are used based on the service requested.
Confirm patient eligibility and appointment readiness before scheduling.
Insurance Verification
Collect and verify patient demographic and insurance information at the time of scheduling.
Confirm that insurance information in the system is current and accurate.
Inform patients of any referral or authorization requirements prior to the visit.
Communicate potential out-of-pocket costs when applicable.
Patient Communication
Answer incoming calls and respond to patient inquiries regarding audiology services.
Provide clear instructions to patients regarding appointment preparation.
Confirm appointments and assist with rescheduling or cancellations.
Maintain a courteous, professional, and patient-centered approach at all times.
Administrative Support
Enter and maintain accurate patient information in the electronic medical record system (e.g., ECW).
Document scheduling notes and relevant patient information.
Work closely with audiologists and clinical staff to manage schedule changes.
Assist with managing waitlists and optimizing provider schedules.