Appointment Setter (In-Store)

Best Ford • Nashua, NH

4d • Onsite

About The Position

Best Ford of Nashua is seeking a motivated Appointment Setter to join our sales support team. This role is responsible for managing inbound and outbound customer communication, setting appointments, and nurturing leads through consistent follow-up. This position plays a critical role in generating showroom traffic and supporting the sales department. The ideal candidate is organized, energetic, comfortable on the phone, and confident using CRM systems.

Requirements

• Strong computer proficiency and ability to learn CRM systems
• Excellent verbal and written communication skills
• Positive, energetic, and team-oriented attitude
• Ability to work in a fast-paced, goal driven environment
• Strong organizational and follow-up skills

Nice To Haves

• Previous customer service or call center experience preferred
• Automotive experience is a plus but not required

Responsibilities

• Respond to internet, phone and live chat inquiries promptly, professionally and accurately
• Make high-volume outbound calls to follow up on sales leads
• Schedule and confirm sales appointments
• Maintain accurate records in the dealership CRM system
• Ulitize phone scripts, email templates, and text messaging tools
• Nurture leads through consistent follow-up communication
• Support the sales team with appointment coordination
• Maintain positive working relationships with teammates and management

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Employee vehicle purchase discounts
• Opportunities for advancement and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed