APS Case Specialist (Remote)

Staffing Solutions Organization LLC (SSO)

8d • Remote

About The Position

The Adult Protective Services (APS) Case Specialist supports the State of Indiana by receiving, screening, and triaging APS reports, assessing client needs, conducting interviews, and coordinating service plans. This role ensures timely, accurate documentation and collaborates with regional teams and partner agencies to support vulnerable adults.

Requirements

• Strong organizational skills with the ability to monitor multiple investigations simultaneously.
• Ability to work effectively with individuals using professional communication and cultural sensitivity.
• Strong active listening and interviewing skills.
• Ability to adapt quickly to policy and regulatory changes.
• Proficiency in Microsoft Word, Excel, Outlook, and general Internet navigation.
• Ability to work both independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong decision‑making skills with accuracy and attention to detail.
• 1+ years of experience in APS, investigations, social services, human services, or law enforcement.

Nice To Haves

• Experience working with HCBS populations or licensed healthcare facilities (preferred).

Responsibilities

• Receive APS reports and make screening/triage decisions using standardized tools and protocols.
• Contact reporters for clarification and assist with appropriate referrals.
• Assign screened‑in reports to Regions and communicate decisions both verbally and in writing.
• Document all intake activities in APS‑CMS.
• Support document collection, review, and recordkeeping.
• Conduct collateral interviews and alleged perpetrator interviews as directed.
• Assess client service needs and make appropriate referrals.
• Develop and document client service plans.
• Establish and maintain partnerships with external agencies; act as a liaison to support communication and collaboration.
• Assess potential need for guardianship or other least restrictive alternatives.
• Submit cases for closure to the supervisor.
• Review and respond to quality assurance evaluations.

Benefits

• Medical, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed