Aquatics Program Director - Downtown YMCA

YMCA of The Pikes Peak Region•Colorado Springs, CO

1d•$57,784 - $60,000

About The Position

This position supports the work of the YMCA of the Pikes Peak Region, a leading nonprofit committed to strengthening communities. The Aquatics Program Director is responsible for the development, organization, implementation and evaluation of the department, while helping to ensure aquatic programming is consistent across the association and meets community needs. This position will be a dynamic, highly motivated individual tasked with the supervision and training of aquatic staff along with providing leadership support to the association. Through intentional interactions this position will model excellent leadership and have extensive knowledge in the aquatics industry contributing to the overall success of the department, branch and organization as a whole. Develops, implements systems and measurements that gauge program need, impact, satisfaction, quality, financial stability, and growth potential. Prepares and presents data driven proposals. Works with leadership to train staff and implement programs in accordance with association expectations. Ensures all programs meet industry standards and association expectations. Is responsible for the overall aquatic day-to-day operations at all branch locations of the YMCA of the Pikes Peak Region. Responds to all member and community inquiries and complaints in a timely manner. Maintains a strong understanding of current industry standards within aquatics. Recruits, hires, trains and evaluates staff that is consistent with industry best practices. Develops strategies to motivate staff and achieve goals. Works with leadership to develop department and staff schedules based on programming, facility, association, and community needs. Coordinates, implements, and provides oversight to programs that meet the needs of the community in accordance with the organization's strategic direction and goals. Develops, manages and controls the budget to ensure fiscal responsibility within the department. Ensures all aquatics staff are ready to respond in the event of an emergency by coordinating, planning and implementing monthly training and drills. Ensures all aquatics staff have appropriate and current certifications on file. Ensures processes and policies are in place to ensure compliance with all state, local and YMCA health and safety regulations. This includes (but is not limited to: maintaining in-service training records, safety drills, attendance records and chemical logs. Identifies, develops and maintains strategic collaborative relationships with school districts and other organizations/agencies related to assigned programs. Actively listens, reflects and responds to questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately. Provides leadership and models excellent customer service to provide a welcoming environment for all volunteers, staff, members, and guests by following customer service best practices. This includes (but is not limited to) adhering to the “ten foot rule” and maintaining eye contact. Implements a unique way to allow the members to get to know the staff while maintaining safety at all times. Facilitates relationships and maintains regular communication with branch leadership. Effectively engages with diverse groups of people with different abilities and backgrounds. Assists in the marketing and distribution of program information. Assists in YMCA fundraising activities and special events. Is able to travel to multiple sites within the association or community as needed to promote and engage in aquatics programs. Performs other duties as assigned.

Requirements

Must be 21 years of age
Minimum of High School Diploma or GED, Bachelor’s Degree preferred
Excellent interpersonal and problem solving skills
Intermediate or advanced knowledge of technology
Minimum of two years leadership experience in related field(s)
Three to five years of customer service experience preferred
Required Certifications: Basic Life Support or Professional Rescuer CPR/AED, First Aid, Emergency Oxygen Administration, YMCA Swim Lesson Instructor and YMCA Lifeguard or equivalent
Completion of YMCA’s online training within seven (7) days of hire
Must be available to work a flexible schedule including early mornings, afternoons, evening and weekends.

Nice To Haves

Preferred Certifications: YMCA Swim Lesson Instructor Trainer and YMCA Lifeguard Instructor Trainer

Responsibilities

Development, organization, implementation and evaluation of the department
Ensuring aquatic programming is consistent across the association and meets community needs
Supervision and training of aquatic staff
Providing leadership support to the association
Modeling excellent leadership
Developing and implementing systems and measurements that gauge program need, impact, satisfaction, quality, financial stability, and growth potential
Preparing and presenting data driven proposals
Training staff and implementing programs in accordance with association expectations
Ensuring all programs meet industry standards and association expectations
Overseeing aquatic day-to-day operations at all branch locations
Responding to member and community inquiries and complaints
Maintaining a strong understanding of current industry standards within aquatics
Recruiting, hiring, training and evaluating staff
Developing strategies to motivate staff and achieve goals
Developing department and staff schedules based on programming, facility, association, and community needs
Coordinating, implementing, and providing oversight to programs that meet the needs of the community
Developing, managing and controlling the budget
Coordinating, planning and implementing monthly training and drills
Ensuring all aquatics staff have appropriate and current certifications on file
Ensuring processes and policies are in place to ensure compliance with all state, local and YMCA health and safety regulations
Maintaining in-service training records, safety drills, attendance records and chemical logs
Identifying, developing and maintaining strategic collaborative relationships with school districts and other organizations/agencies related to assigned programs
Actively listening, reflecting and responding to questions and concerns in a caring manner
Providing leadership and models excellent customer service
Facilitating relationships and maintains regular communication with branch leadership
Effectively engages with diverse groups of people with different abilities and backgrounds
Assisting in the marketing and distribution of program information
Assisting in YMCA fundraising activities and special events
Traveling to multiple sites within the association or community as needed to promote and engage in aquatics programs
Performing other duties as assigned