AR/Collections Manager

Arkansas Talent Group•Little Rock, AR

15h

About The Position

Arkansas Talent Group is seeking an experienced A R/Collections Manager to lead the accounts receivable and collections function, driving timely payments and supporting healthy cash flow across a large multi-entity/location organization. This role will lead a small team, manage collection strategies, and serve as the go-to expert for escalated customer accounts. The ideal candidate is detail-oriented, compliance-focused, and skilled at balancing assertive collection efforts with strong customer relationship management. This person must have excellent customer service skills and be a supportive leader.

Requirements

Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience).
5+ years of progressive experience in collections or accounts receivable management.
2+ years of team leadership or supervisory experience.
Strong knowledge of collection laws and compliance requirements.
Advanced Excel proficiency and solid command of Microsoft 365 tools.
Exceptional communication, negotiation, and problem-solving skills.
Detail-oriented, organized, and confident, managing multiple priorities in a fast-paced environment.

Nice To Haves

NetSuite experience a plus

Responsibilities

Lead and develop the collections team through coaching, performance management, and goal setting.
Design and execute effective collection policies and strategies to reduce delinquency and improve DSO.
Review and analyze aging reports to prioritize collection efforts and mitigate risk.
Handle escalated accounts and negotiate payment arrangements on complex or high-value cases.
Collaborate with finance, sales, and customer service teams to resolve billing disputes quickly and professionally.
Ensure compliance with all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Provide regular reporting and analysis on collections performance, trends, and risk exposure.
Drive process improvement through automation tools and collection management software (NetSuite experience a plus).