AR SPECIALIST

Dorfman Milano • Garland, TX

2d • Onsite

About The Position

Dorfman Milano, a 100+ year-old leader in the headwear industry, designs, sources, and distributes a diverse portfolio of headwear across various channels, from major retailers to independent boutiques. With a commitment to quality and customer satisfaction, we offer a range of options, including Made in the USA products from our Texas factory.

We are seeking a detail-oriented Accounts Receivable Specialist with strong cash application and collections experience, and full professional fluency in Spanish and English. This role is responsible for processing customer payments, reconciling accounts, collections activities, and supporting AR operations across our customer base. The ideal candidate is analytical, customer-focused, and thrives in a fast-paced environment.

Requirements

• Fluency in Spanish and English (written and verbal) required.
• Experience: 3+ years of AR experience with emphasis on collections and cash application.
• Education: High school diploma or associate degree.
• Technical Skills: Proficiency in Microsoft Excel, Outlook, and Teams. Prior experience with ERP systems.
• Analytical Thinking: Ability to analyze information, problem solve, and work independently.
• Communication: Strong written and verbal communication skills to effectively engage with all levels of leadership and external partners.
• Collaboration: Ability to work cross-functionally and problem-solve with internal teams and external customers.
• Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment.

Responsibilities

• Accurately apply daily cash receipts to customer accounts.
• Research and resolve payment discrepancies, short-pays, chargebacks, and unapplied cash.
• Perform collections activities, including contacting past-due customers, sending statements, and negotiating payment arrangements.
• Communicate with customers to obtain remittance details, resolve outstanding issues, and support payment collection efforts.
• Maintain customer accounts by monitoring aging reports and proactively addressing delinquencies.
• Reconcile AR accounts and assist month-end close activities as needed.
• Collaborate with Customer Service, Accounting, and Sales teams to ensure accurate account information and timely resolution of disputes.
• Monitor and respond to internal and external communications via email and telephone.
• Ensure compliance with company policies, internal controls, and audit requirements.
• Support continuous improvement of AR and collections processes and documentation.

Benefits

• Be part of a dynamic, industry-leading company with a strong commitment to Team and operational excellence.
• Work in a collaborative environment that values strategic problem-solving and innovation.
• Competitive salary and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED