Arctic Club Hotel Intern

Oxford Suites & Hotels•Seattle, WA

About The Position

At The Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. POSITION SUMMARY: The Intern is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards. This position may assist management with projects.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout the day;
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
High School Diploma or GED preferred
One year customer service preferred
Experience with Microsoft Office products

Nice To Haves

Hospitality Experience preferred

Responsibilities

Register guests into computer system, verifying registrations, address and credit information.
Answering all incoming calls with guest inquiries.
Remain available to guests at all times.
Provides general hotel information to guests.
Responsible for appropriate key control.
Solicits guest feedback regarding hotel services and take action to solve deficiencies.
Updates availability in computer system as needed.
Communicates frequently with housekeeping, maintenance and bistro.
Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Must be aware of inventory of rooms at all times.
Reports any guest incidents to Evening Manager, AGM and/or GM.
Counts bank and reports discrepancies to management.
Assist with projects.
May participate in drivers program.
Other hotel related duties as assigned.