Arctic Home Living Service Technician I

Aleut Corporation • Anchorage, AK

45d • $22 - $26

About The Position

The Service Technician I is responsible for delivering exceptional customer service while providing service, installation, and maintenance support for hot tubs, saunas, cold plunges, and water treatment systems. This position requires a high degree of technical skill, professionalism, and the ability to work in extreme weather and physically demanding environments.

Requirements

• Valid driver’s license with a clean Motor Vehicle Record (MVR) check.
• Able to pass background check and obtain/maintain a DOT Medical Examiner’s Certificate (within 2 weeks of hire).
• Experience operating or willingness to be trained on heavy equipment (forklift, skid steer, etc.).
• Willingness to travel within Alaska for multi-day service trips as needed.
• Strong technical aptitude with mechanical, electrical, or plumbing systems.
• Ability to read and interpret manuals, schematics, and work orders.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving skills.
• Reliable, self-directed, and organized.
• Comfortable working independently in remote or extreme environments.
• Ability to prioritize and manage multiple tasks.
• Proficient with basic hand and power tools.
• Basic computer and documentation skills.

Nice To Haves

• Experience with Alaska Native Corporations.
• Basic Technical and Mechanical Skills.
• Experience in diagnostics and repair of equipment.

Responsibilities

• Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability.
• Deliver high-quality customer service and technical support during service calls and installations.
• Communicate professionally with clients and team members, representing the company in a positive manner.
• Perform maintenance, diagnostics, and repairs on hot tubs, water systems, cold plunges, and saunas.
• Troubleshoot mechanical, electrical, and plumbing issues, ensuring repairs are completed correctly.
• Conduct quality inspections on equipment pre-delivery and post-installation.
• Assist with service inventory by tracking, receiving, and organizing parts and supplies for service jobs.
• Safely manage and care for tools, materials, and equipment to ensure proper use and prevent loss or damage.
• Maintain a clean, organized job site and company vehicle; load and unload materials and follow all safety protocols to ensure readiness and safety.
• Safely operate company vehicles while driving to remote and challenging job site locations.
• Perform vehicle inspections and routine maintenance (DVIR reports).
• Use ERP and other tracking tools to maintain service records, estimates, work orders, and warranty documentation.
• Attend company-provided training and participate in meetings.
• Perform other duties as assigned.

Benefits

• 401K - Employer matching up to 4%.
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefits—Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees