Arctic Home Living Service Technician II

Aleut Corporation • Anchorage, AK

44d • $26 - $30

About The Position

The Service Technician II is responsible for delivering exceptional customer service while providing service, installation, and maintenance support for hot tubs, saunas, cold plunges, and water treatment systems. This position requires a high degree of technical skill, professionalism, and the ability to work in extreme weather and physically demanding environments.

Requirements

• Strong technical aptitude with mechanical, electrical, or plumbing systems.
• Ability to read and interpret manuals, schematics, and work orders.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving skills.
• Reliable, self-directed, and organized.
• Comfortable working independently in remote or extreme environments.
• Ability to prioritize and manage multiple tasks.
• Proficient with basic hand and power tools.
• Basic computer and documentation skills.
• High school diploma or equivalent required.
• One (1) year of experience in field service, mechanical repair, or related trade.
• Valid driver’s license with a clean Motor Vehicle Record (MVR) check.
• Able to pass background check and obtain/maintain a DOT Medical Examiner’s Certificate (within 2 weeks of hire).
• Experience operating or willingness to be trained on heavy equipment (forklift, skid steer, etc.).
• Willingness to travel within Alaska for multi-day service trips as needed.

Nice To Haves

• Experience with Alaska Native Corporations.
• Associate’s degree or technical certification.
• Experience in hot tub, water treatment systems or related trades.
• Familiarity with residential, commercial, or industrial spa and water treatment systems.

Responsibilities

• Champion Aleut Energy values: Integrity, Teamwork, Quality, Innovation, Compassion and Sustainability.
• Deliver high-quality customer service and technical support during service calls and installations.
• Communicate professionally with clients and team members, representing the company in a positive manner.
• Perform maintenance, diagnostics, and repairs on hot tubs, water systems, cold plunges, and saunas.
• Troubleshoot mechanical, electrical, and plumbing issues, ensuring repairs are completed correctly.
• Conduct quality inspections on equipment pre-delivery and post-installation.
• Assist with service inventory by tracking, receiving, and organizing parts and supplies for service jobs.
• Safely manage and care for tools, materials, and equipment to ensure proper use and prevent loss or damage.
• Maintain a clean, organized job site and company vehicle; load and unload materials and follow all safety protocols to ensure readiness and safety.
• Safely operate company vehicles while driving to remote and challenging job site locations.
• Perform vehicle inspections and routine maintenance (DVIR reports).
• Use ERP and other tracking tools to maintain service records, estimates, work orders, and warranty documentation.
• Attend company-provided training and participate in meetings.
• Perform other duties as assigned.

Benefits

• 401K - Employer matching up to 4%.
• 100% Employer paid Dental/Vision for employees and their qualified dependents.
• 100% Paid Employee Life Insurance / Disability.
• Advance your career with exclusive tuition benefits—Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees