Area Director of Operations

EmpowerMe Wellness•Holladay, UT

About The Position

Grow your career! At EmpowerMe Wellness, you’ll find opportunities for promotion, continuing education, and great benefits, all while making a real difference in the life of seniors. Our results are in our success stories – come write yours with us. Join our team today! Who We Are A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today. As the Area Director of Operations, you function as the primary operational owner of community-level performance. As such, you will be responsible for the development and oversight of patient care and operational support to teams in assigned host communities within a designated area, in accordance with federal, state, and local regulations. You will be responsible for the implementation of company-wide policies, clinical programs, and quality initiatives to optimize each patient’s functional well-being and satisfaction.

Requirements

Bachelor’s degree preferred, or 10+ years of relevant experience and five years of experience in senior care communities, with proven leadership and organizational skills
If applicable state licensure(s) is required, license must be in good standing
In-depth knowledge of Medicare payment systems and EHR/EMR systems
A passion for working with older adults while providing the best care possible
Exceptional communication and interpersonal skills
Proven experience in staffing, leading, developing, and retaining strong organizational teams
Superior analytical, project management, and organizational skills
The ability to remain calm in stressful situations, be flexible, and work well despite interruptions
Exceptional multi-tasking skills
Passion for achieving results through self-motivation, initiative, and proactive orientation
A sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Driven to achieve and exceed goals, and the ability to motivate others to do the same
A high level of professionalism, customer service, and friendliness, and the ability to effectively perform conflict intervention and resolution
Respect for the principles of patient rights and confidentiality
Knowledge and understanding of insurance credentialing requirements, HIPAA, and PHI guidelines
Demonstrated competence in regulatory compliance
It is the expectation that the individual gains a solid understanding of Physical, Occupational, and Speech Therapy for seniors, Diagnostic Laboratory services, Pharmacy operations, the role of the Nurse Practitioner, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care
Must exhibit and promote a high level of professionalism, customer service, curiosity, and friendliness in all interactions with employees, residents, and visitors throughout the organization
Willingness to be mentored
Ability to deliver truthful and unfiltered information to subordinates, supervisors, and company owners
Ability to travel with overnight stays as needed
Computer Skills: Proficiency in Internet browsers (e.g., Chrome, Edge, Firefox), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word. Experience in working with various electronic medical records and medical billing systems.

Responsibilities

Provide supervision, training, coaching, and evaluation for EmpowerMe staff at host communities in your assigned area
Direct and oversee area teams to establish/maintain routine quality improvement efforts and monitoring, including clinical record review, patient satisfaction, and survey readiness
Ensure that team leads are attending daily stand-up meetings and reporting information internally
Ensure staff meets identified metrics for visit targets, enrollment growth, and KPI performance, and provide strategic guidance on how to reach targets
Impress on team members the importance of the EmpowerMe space always being clean, organized, and tour ready
Assist in recruiting, interviewing, onboarding, and orientation of new team members
Provide education to team on updated policies and procedures for all service lines
Ensure each location stays in compliance with all regulatory agencies and diagnostics
Provide leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness
Comply with HIPAA (Health Insurance Portability and Accountability Act) and PHI (Protected Health Information) guidelines and protect confidentiality at all times
Seek out opportunities to ensure EmpowerMe Wellness is a key differentiator for each community served, as well as ways we can support their residents with all product lines
Own the operational drivers of growth within managed communities, including productivity performance, therapy and care coordination enrollment, product line utilization, and expansion opportunities within existing partnerships
Drive adoption and utilization of EmpowerMe services across all service lines
Deliver best-in-class services for all product lines by executing person-centered strategies that produce outcomes in line with company goals and objectives
Communicate with community leadership on all services
Function as “go-to” person for questions regarding any of EmpowerMe’s service lines
Ensure team leads are submitting summaries of residents currently on therapy caseload to community leadership
Support team leads as they participate in community activities, such as tours, at-risk meetings, and in-services
Schedule and conduct operational reviews with all customers on a quarterly basis
Provide training to team members and community staff as requested
Coordinate strategic planning and implementation of organizational practices within the company
Collaborate with RVP to develop annual area-wide budgets for individual communities, including visit targets for individual therapists/therapy teams and other key performance indicators
Identify, develop, and execute opportunities for growth within assigned communities and partnerships
Participate in referral source visits with community salesperson as directed by RVP
Collaborate with Human Resources regarding employee relations and conduct employee discipline sessions as needed
Attend corporate-sponsored meetings and training sessions as required
Actively participate in networking and community-based group(s) that are relevant to company business
Align him/herself with company vision for service quality and value creation
Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
Tasks and responsibilities are subject to change at your supervisor’s discretion
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions