Area Guest & Groups Services Supervisor

Yurbban Hospitality Group • Miami Beach, FL

1d • Onsite

About The Position

The Sales & Guest Services Supervisor is responsible for leading all sales-groups related functions while also supporting guest relations responsibilities traditionally overseen by the Supervisor in an automated environment for 3 little hotel boutiques. This role focuses on revenue generation, account management, group and event sales, and elevated guest experience oversight.

Requirements

• Bachelor's degree preferred. High school diploma or equivalent required
• Minimum two (2) years of management experience in selling hotels, meeting rooms, co-working or any other hospitality environment.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
• An intermediate to proficient understanding of computer systems such as: OpenTable, lightspeed, microsoft word, excel & outlook is preferred
• Ability to spend extended lengths of time viewing a computer screen
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must have excellent communication skills and be able to read, write, speak and understand English.
• This position requires fully availability during mornings and afternoons, shift of 8 hours could be arranged between 6:00 am to 12:00 am, weekends required.
• Employee must be legally authorized to work in the United States.
• This position requires the ability to sit for extended periods while working at a computer, and requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. Without assistance and to push and pull up to 150 lbs. With appropriate equipment.

Responsibilities

• Execute strategic sales plans to achieve revenue and occupancy targets based on Sales Director and Revenue Team guidance.
• Build and maintain strong relationships with corporate clients, travel agencies, event planners, and key stakeholders.
• Manage key accounts, establish growth strategies, and maintain long-term partnerships.
• Conduct site visits and presentations to secure group bookings and corporate accounts.
• Welcome and manage all in-house groups in our automated properties for upstanding check in delivery
• Add, verify and manage group reservations in the PMS.
• Close groups upon departure and manage rooming lists and house balances.
• Create invoices, collect payments, and follow up on outstanding balances.
• Create resumes and communicate event and group details to internal teams.
• Support guest relations initiatives in coordination with Front Desk leadership.
• Address guest complaints and act as Manager on Duty as needed.
• Monitor guest feedback platforms (ReviewPro, TripAdvisor, guest alerts) and respond when required.
• Participate actively in front desk up-selling and cross-selling initiatives.
• Coordinate closely with Front Desk, Reservations, Revenue, Marketing, and Operations teams.
• Identify and pursue new business opportunities through prospecting, networking, and lead generation as needed.
• Provide in-person support at the property when required, including guest assistance, basic troubleshooting for kiosks, and coordination with on-site vendors.
• During the absence of the Reservation & Guest Services Supervisor, provide coverage for critical guest service, reservation, and operational needs as required.

Benefits

• Salary according to position and experience
• Career growth opportunities within a fast-expanding group
• Continuous training through Yurbban Academy
• A workplace where professionalism and great atmosphere go hand in hand
• Quarterly afterworks and teambuilding activities
• Paid Time off, Holidays paid + your birthday off 🎂
• Discounts on all national and international stays for you, your family, and friends.
• Discounts on Wellness and GYMs
• Health and Retirement (Health, Vision, Dental, Alternative Care and retirement plans)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED