Area Manager Director - Central Ohio

First American • Usa, OH

4d • $117,500 - $156,700

About The Position

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We are seeking an Area Manager Director to lead Central Ohio, overseeing revenue generation and operational performance across multiple branch offices supporting title and escrow services. This role provides strategic and operational leadership to ensure consistent execution of company practices, high-quality service delivery, and effective training and development of staff. The Area Manager Director drives the development and implementation of strategic initiatives and operational efficiency improvements in a high-volume, high-revenue environment. The role may have multiple direct reports, including Branch Managers, Title Operations, Escrow Operations, and/or Sales leaders. This position does not exist in all geographic regions.

Requirements

• Excellent communication skills; superior speaking and writing skills
• Ability to take a strategic approach to effectively develop and implement practical and results oriented business plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
• Experience and knowledge of functional tools and infrastructure
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions
• Possesses problem-solving, conflict resolution, collaboration, critical thinking, team building, and presentation skills
• Results oriented and solution thinking with time management and project management skills
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential
• Bachelor’s degree or equivalent combination of education and experience
• 10+ years of management/leadership experience
• 8+ years directly related experience

Responsibilities

• Develops and implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, site selection, facility design, and customer satisfaction.
• Manage and develop all area title, escrow and support staff to ensure performance meets divisional goals, including budgeted targets.
• Typically, multiple Branch Managers/Area Branch Managers report into this role as well as other functions (Escrow and Title Operations, Sales, etc)
• Has full supervisory responsibility for a large staff.
• Delegates tasks, manages work flow and plans staffing requirements.
• Responsible for salary administration.
• Interviews candidates and makes hiring decisions, writes and conducts performance reviews, provides ongoing feedback, and manages disciplinary actions.
• Coaches and mentors staff; provides development opportunities.
• Ensures that teams and individuals understand roles and responsibilities via clear communication of goals and objectives.
• Meets with individual team members on performance measurements, goals and evaluations
• Applies and develops policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
• Confers with Senior and Executive Management regarding branch/regional requirements and solutions; facilitates the resolution of problems and the development of new initiatives to support business segments

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager