Area Manager, NYC | Luke's Lobster

LUKES LOBSTER•New York, NY

2d•$95,000 - $100,000

About The Position

Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for our award-winning seafood rolls and unwavering commitment to sustainability. Every lobster we serve is traceable back to its source and sustainably harvested — because quality matters, and so do the people and oceans behind it. We’re looking for an Area Manager to join our New York City team. Area Manager – New York City Location: New York / New Jersey Reports To: Vice President of Operations Role Overview The Area Manager – NYC is an operational leader responsible for driving sales, standards consistency, and growth across Luke’s Lobster’s NYC shacks portfolio. This region represents a key foundation of our business being our oldest market. This role will lead and develop General Managers, ensure operational excellence across all restaurants, and partner closely with development and cross-functional teams to successfully drive new business. The Area Manager will play a critical role in scaling the brand while maintaining strong culture, guest experience, and financial discipline.

Requirements

Qualifications

Responsibilities

Provide strategic and hands-on leadership for this NYC Region while partnering with the VP of operations with key initiatives to improve overall performance.
Lead 5-6 restaurants, coach and develop General Managers to drive accountability, engagement, and performance.
Ensure consistent execution of brand standards, operating procedures, food safety, and guest experience across all locations.
Foster a strong people-first culture that supports retention, leadership development, and internal promotion.
Implement and maintain rigorous quality assurance standards across all aspects of shack operations - managing seafood inventory, food preparations, safety protocols and compliance with health regulations.
Own regional P&L performance, including labor optimization, cost control, and sales growth initiatives.
Analyze operational and financial KPIs to identify trends, risks, and opportunities; implement action plans to improve results.
Partner with People+Culture to ensure staffing models, labor strategies, and incentives align with business goals.
Act as the Liaison between Operations, P+C, Marketing, and Finance.
Ensure effective communication between shacks and support teams in Maine, bringing forward insights from the market.
Champion operational initiatives, pilots, and change management efforts within the region.
Serve as a visible leader in the New York City market, representing the brand with internal teams, landlords, and external partners.
Adapt operational approaches to local market dynamics while maintaining brand integrity.
Provide leadership during periods of change, growth, or operational complexity.

Benefits

Base compensation of $95,000-$100,000+ metro benefit
Performance incentive plan based on portfolio sales and EBITDA vs budget, in addition to guest experience (via google reviews) and team engagement (via survey)
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance on a national PPO network with company premium contributions
Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
Low-asset fee 401k retirement plan after one month
Optional life insurance and pet insurance after one month
Mobile phone stipend program
Paid Parental Leave
Pre-Tax Commuter Benefits