Area Teller

UFCU Main•Austin, TX

11d•Onsite

About The Position

Area Teller - Multiple Locations University Federal Credit Union (UFCU) has amazing career opportunities in our Retail division. We are looking for Area Tellers to work at various locations. Please continue to read below for the list of branches. This is a fantastic opportunity to begin a career in the financial sector with Austin’s #1 mortgage lender. With a focus on our community, UFCU has received a “Best of the Best” awards from the Austin American Statesman—Best Credit Union, Best Mortgage Lender, and Best Bank. We have also been recognized for having a culture of workplace health—yes, we offer great benefits! At UFCU, we’re proud to focus on people—not profits. If you are a people person who is ready to start a career and be one of the best, we look forward to seeing your application! Apply online today at (link). Apply online today. Under direct supervision a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative. Job Summary Process member transactions and resolve issues of a routine nature. Assist with general account support through various channels. Ensure operational compliance through drawer management, following opening and closing procedures, and filing required compliance reports. About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures . In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations , we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Requirements

High School Diploma or GED
Bilingual English/Spanish
Six months or more of experience with cash handling, customer service, and working in a team environment
Access to reliable transportation
Basic understanding of products, services, financial center operations
Basic knowledge of technology systems
Strong ability to accurately handle and count cash
Strong understanding of security and quality control policies
Strong ability to provide exceptional member experience
Strong ability to understand and adhere to financial institution compliance requirements
Demonstrating Member Obsession
Demonstrating Performance Excellence
Demonstrating Innovation

Nice To Haves

Experience working in fast-paced, high-volume environment
Financial institution experience
Motivational Fit
Culture Fit
Civic Responsibility
Continuous Improvement
Member Focus
Interdepartmental Cooperation
Personal Growth
Standardized Work Details
Promotion Opportunities
Things You Need to Know Before You Apply

Responsibilities

Respond to and resolve basic member needs
Serve as Lobby Lead
Process transactions (includes shared branching)
Conduct system navigation
Process and assist with account support (includes online and mobile banking)
Manage and balance drawer
Complete opening and closing procedures
File required compliance reports (CTR, SAR, etc.)
Adhere to all company policies, procedures and business ethics codes
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.