ASM

Gettel Automotive Group•Ocala, FL

1d•Onsite

About The Position

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Requirements

Professional appearance
Excellent communication
Organizational skills- attention to detail and accuracy on paperwork the ability to multitask
A true passion for serving guests
Most importantly follow GAMG’s reception and active delivery process.

Responsibilities

Know your appointments for the day.
Have your preprinted work orders and other documents prepared the night before the appointment date.
Call all missed appointments from the prior day to reschedule.
Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
Call customers from service marketing lists that are potential customers.
Provide clear documentation on work orders for technicians.
Provide clear and accurate invoicing for customers, warranty and internal ROs.
Present customers with factory maintenance needs.
Recommend the items documented on the multi-point inspection.
Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM
Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.
Follow 10-5-First-Last rule.