Assessment and Referral Center Supervisor, Peace Hospital, 8a-5p

UofL Health•Louisville, KY

About The Position

Position Summary and Purpose This role assists the Director of Assessment and Referral Services with management oversight of the Assessment & Referral Center. Responsible for supervising the intake and assessment of patients, and ensuring that quality patient care is provided in a safe, effective manner according to established policies and procedures. This role is responsible for ensuring that standards of patient care are established and maintained in the respective areas. This includes management and oversight of staffing, compliance with state and federal regulations and third-party reimbursement guidelines. This role may provide services to various patient populations including pediatrics, adolescents, adults and geriatrics. This role is also responsible for ensuring complete and accurate processes are completed for the front end of the revenue cycle.

Requirements

Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology, Family and Marriage Therapy, Mental Health Counseling, or other related fields OR (2) Bachelor’s Degree in Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology, Family and Marriage Therapy, Mental Health Counseling, or other related fields with one year of experience in related field (required)
Minimum of 2 years of admitting/assessment experience (required)
Minimum of 2 years of supervisory experience (required)
Minimum of 3 years of experience in mental or behavioral health field (required)
Experience with commercial and governmental payor sources including Medicare/Medicaid (required)
Demonstrated communication skills and ability to multitask (required)
Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
Facility-provided Safe Crisis Management training (required)
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation — Actively looking for ways to help people.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Must be able to communicate effectively in both verbal and written formats.
Speaking — Talking to others to convey information effectively.
Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events
Must have strong working knowledge Microsoft Office products, especially Word, Excel and PowerPoint.
Must have the capacity to learn other relevant systems and database included but not limited to electronic medical record systems and telehealth programs.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health

Nice To Haves

Active Licensed Clinical Social Worker (LCSW) by the Board of Social Work in the state of Kentucky or another independent license (preferred)

Responsibilities

Interviews applicants, following personnel policies and procedures; recommends the best suited candidate for selection, involving director of ARC when appropriate
Acts as a resource and consults with program staff regarding patient care problems to facilitate challenging situations as they arise and to enhance staff decision-making and performance
Schedules staff effectively, taking into account times of highest call volume and highest assessment and admission times; along with coordinating PTO requests, and posts monthly schedule in timely fashion.
Assists with planning and implementation of departmental staff meetings and other departmental trainings.
Adjusts intake and assessment process to respond to organizational and customer needs
Performs direct patient care services including assessment/intake evaluation, identification of appropriate LOC and communication with referral source, family, payor source & physicians
Tracks and manages staff attendance records and progressive disciplinary actions
Maintains documentation, including: a) oversees data collection for ongoing reports, b) educates staff on level of care & Assessment procedures and importance of timeliness, accuracy, and thoroughness of information reported, c) Reviews EMTALA logs regularly
Coordinates and monitors calls, assessments (including mobile and telehealth), and admissions to all inpatient and outpatient services of the hospital
Interacts effectively with physicians and other clinical staff, including behavioral health outreach team & referral sources, supporting the organizations’ ongoing efforts
Demonstrates leadership in responding to hospital and community mental health needs. Participates in leadership meetings and offers information when relevant.
Participates in on-call department rotation.
Assumes personal responsibility for maintaining professional development, licensure and/or certification, practice and education.
Assists with new employee orientation as needed.
Accepts participation in special projects, other duties as assigned and appointments to hospital/local/regional committees as appropriate.
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned