Asset Protection Captain, Oxmoor - Full Time

Macy's • Louisville, KY

2d • Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.

Job Overview

The Asset Protection Captain's primary responsibility is to train, educate, and
supervise staff in detecting and preventing theft of company property. Train and
coach Asset Protection / Loss Prevention staff on apprehension. Support store's
efforts in providing the best customer service within a controlled environment
so as to ensure maximum sales at the highest profit rate attainable.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Requirements

• High School Diploma or equivalent required
• 1-2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Obtain and maintain required licenses, trainings, and certifications
• For jobs in New York, a current New York State Security Guard License is required
• Position requires prolonged periods of standing/walking around store or department
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching
• Must be able to apprehend shoplifters
• Ability to sustain long periods of time enclosed in surveillance areas
• Frequently lift/move up to 30lbs.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Develop, implement, and communicate programs to prevent theft amongst customers and employees
• Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
• Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Successfully complete all security training requirements and maintain personal certifications as required by law
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
• Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
• Responds to alarm conditions at assigned store
• Perform other duties as needed
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED