Asset & Technical Support Assistant

Friendship Public Charter School•Washington, DC

About The Position

Friendship Public Charter School operates a thriving network of college preparatory public charter schools. Headquartered in Washington, DC. Friendship serves over 4,800 students in preschool to grade 12 and guides a growing network of alumni to college completion annually. Nearly 70% of students are deemed “at-risk” due to family poverty, homelessness or other complex risk factors and 100% of students are deemed eligible for free and reduced lunch due to community poverty. 98% are African American or Latino. The mission of Friendship Public Charter School (FPCS) is to prepare students to become ethical, literate, well-rounded and self-sufficient citizens by providing a world-class education that motivates students to reach high academic standards, to enjoy learning, to achieve success, and to contribute actively to their communities Friendship Public Charter Schools is seeking an Asset & Technical Support Assistant who will assist the Director of IT Operations in her/his roles and responsibilities. The Asset & Technical Support Assistant will support in the maintenance of records and databases containing information regarding warranties, and service agreements for the organization's hardware and software. The position will ensure that telecommunications systems are fully operational and supported, as well as provide assistance to technology support specialists when needed. In addition, the position will support in the, inventory, add, move, change, distribution, and receiving of district wide technology assets. The Asset & Technical Support Assistant reports directly to the Director of IT Operations.

Requirements

Must be detailed oriented, work independently, and self-motivated
Knowledge in Microsoft Office, specifically Excel and Word
Must be able to comfortably lift‚ and move 30 LBS
High School Diploma or GED, Bachelors preferred
At least 1 year of experience in the field or in a related area.
Must be able to legally drive a vehicle, and have a clean driving record, no CDL requirements

Nice To Haves

Experience in the role preferred
Inventory experience
Asset Management Experience with File Maker preferred

Responsibilities

Account for the IT assets throughout the enterprise and utilize File Maker Pro to track all assets within the organization and distributed locations throughout the district.
Assist in audit, purchase, inventory, receiving, distribution and disposal of equipment and material for a multitude of IT programs
Inventory cart and classroom computers (iPad, ChromeBooks, Laptops and Desktops) once a month throughout all FPCS building. Inventory includes checking computer keyboards and screens for damage as well as assure that cart power supplies are working properly.
Assist Technology Support Specialist (TSS) and Director of IT Operations in assuring that all damaged computers are repaired and operational as soon as possible.
Run reports in File Maker Pro in preparation of inventory and budget meetings
Verify, enter, and adjust equipment IT Asset Management data in a variety of forms, schedules, and reports.
Track entire life-cycle management for each asset in order to maintain warranty and licensing information, refresh date and end of life date information
Assist in developing written plans, policies and procedures, and document processes to support implementation of asset management
Provide assistance to Technology Support Specialists when needed in the following fields, labeling IT assets, storage and securing organization/inventory, technical support
Provide assistance to Director of IT Operations when needed in the following fields, repairing, programming , and replacement of telecommunications equipment, Collection and distribution of laptops during onboarding and year end processes, bi annual inventory
Track asset movement within and between campuses, support in transport and placement of IT assets into work areas and classrooms, and report all asset adds-moves-changes to direct supervisor