Assigner NP

NiSource•Merrillville, IN

1d•$62,000 - $86,800•Onsite

About The Position

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers. We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.

Requirements

Two years of experience in Distribution Operations or equivalent work experience.
Basic computer skills.
Customer focus driven
Demonstrated organizational skills.
Good communication skills, both written and oral.
Authorized to work in the United States without requiring sponsorship.

Nice To Haves

Associate's degree from an accredited institution or equivalent work experience.
Knowledge of Distribution Operations policies.

Responsibilities

Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability.
Prioritizes and assigns daily work orders to optimize utilization of resources.
Prioritizes and re assigns daily work orders as needed to ensure orders are completed timely.
Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally.
Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime.
Assigns labor and equipment resources that will support the schedule.
Coordinates the distribution of work to maximize operations effectiveness.
Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work.
Manages the backlog of undated and filler work that needs to get done.
Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link.
Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments).
Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time.
Perform other resource updates, as necessary.
Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints
Reschedules work (if needed) and ensures that customers are informed of the updated status