Bakery - Assistant Manager

Bristol Farms•Santa Monica, CA

About The Position

The Assistant Bakery Manager will have the necessary confidence, commitment, and motivation to move their staff and themselves towards success. Key personality traits and skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed.

Requirements

High School diploma or general education degree (GED); or three to six months related experience.
Ability to read and interpret documents such as safety rules, memos, bakery orders, operating and maintenance instructions, procedure manuals and schedules.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, or employees of Bristol Farms.
Knowledge of English This is a customer service driven position. The candidate must have the ability to speak, read, and understand English.
Ability to add, subtract, multiply, and divide using whole numbers.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner to create a win-win situation.
Ability to analyze a variety of situations, think through to a solution and implement the solution.
stand for long periods of time
walk
frequent use of hands
hands to finger
handle, or feel objects, tools, or controls
reach with hands and arms
climb or balance and stoop, kneel, crouch, or crawl
frequently lift and /or move up to 25 pounds and occasionally lift and/or move up to 100 pounds
close and color vision

Responsibilities

The Assistant Bakery Manager assists in the development of the Bakery Department by coordinating activities of all employees engaged in the sales and processing of bakery products in the absence of the Bakery Manager
Leads by example; models correct behavior and adherence to company policies and procedures
Responsible for training and developing employees to assure freshness, quality, customer service, and sanitation
Ensures proper training on weighing, slicing, cutting, and serving of bakery goods
On an on-going basis, trains employees in suggestive selling and merchandising techniques, and customer service skills
Assists the Bakery Manager with the ordering and receiving of products, and proper invoice routing
Responsible for the implementation and execution of all merchandising programs
Sets up advertising displays or arranges merchandise on counters and tables to promote sales
Assures consistency in Bakery Department policies and procedures by observing employee work habits and providing necessary feedback
Maintains the Bakery Department under current California Weights & Measures mandates and trains all employees on the use of proper tares and accurate weights
Monitors price integrity standards by focusing on accurate pricing, correct signage, and posted weights
Packages, displays, and merchandises all bakery goods according to company standards
Maintains current health codes and company standards regarding sanitation and cleanliness
Understands proper usage of authorized cleaning chemicals
Follows the “FIFO”rotation system (first-in, first-out) to maintain freshness of product and reduce shrink
Covers, labels, and dates all leftover products; utilizes leftover products before opening new product
Inspects items during baking processes; including measuring temperatures throughout process to maintain quality and sanitation
Inspects finished bakery products to ensure BFLA standards of quality, weight specifications, and presentation
Follows safety work standards and reports any safety hazards to the Bakery Manager and/or Store Director
Documents all safety training and reports accidents under compliance of Cal OSHA SB 198
Focuses on inventory control i.e., theft, shrink and proper storage to avoid loss of product
Bakes products as needed
Assist with receiving, breakdown, and storage of Bakery products
Maintains cleanliness of Bakery Department
Responsible for all material in the Bakery Logbook
Responsible for communication with the Bakery Manager and Store Director on all department related issues
Responsible to use the tools provided by management
As needed, assists with the preparation of the weekly work schedule
Assists with managing cost control by managing overtime and controlling supply costs
Assists customers with orders, engaging in suggestive selling techniques
Responsible for providing customers with extraordinary service that exceeds customer expectations, with a smile and a willing attitude
Addresses customer complaints or inquiries in such a manner to ensure customer satisfaction
Follows and enforces policies set forth in the employee handbook at all times, especially regarding service standards and appearance
Meets and exceeds BFLA standards in service, quality, freshness, and cleanliness
In the absence of the Bakery Manger, manages employees in the department.
He or she carries out supervisory responsibilities in accordance with company policies and applicable laws.
Other responsibilities include assisting with the training of employees; planning, assigning, and directing work; appraising performance; rewarding employees addressing complaints and resolving problems.
The Assistant Bakery Manager is expected to provide customer service that is extra ordinary and exceeds the expectations of our customers.
He or she is required to follow established policies and guidelines that go beyond simply smiling and greeting customers.
Going above and beyond encompasses attitudes, respect, and flexibility.
The Assistant Bakery Manager is expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.