Assistant Banquet Manager - Villa Resort

Kiawah Resort•Kiawah Island, SC

4d•Onsite

About The Position

The Assistant Banquet Manager is responsible for the direction of the Villa operation, including Captains, Servers, and the set-up department in the day-to-day operations of a full service, luxury resort Banquet department. This position reports to the Director of Banquet Operations.

Requirements

High School Diploma, or equivalent GED, is required
Minimum 21 years of age required to be able to mix and serve alcohol.
Minimum of one-year previous Banquet Serving and Captaining experience is required.
The ability to communicate in English with guests, coworkers, and management to their understanding, both verbally and written, is required.
Must be able to lift and carry up to 20 pounds across short-medium distances.
Must have the ability to lift and carry ovals / trays.
Must be able to stand, reach, bend, stoop and lift throughout the entirety of the shift.
Must be able to work on site due to daily and physical needs of the job requirements.

Nice To Haves

An Associate’s degree, or equivalent experience in a management role, is strongly preferred.
Past Supervisory or Managerial experience, highly preferred.
TIPS training highly preferred.

Responsibilities

Maintaining all quality standards for the department and will effectively lead banquet staff to ensure successful events.
Anticipating and fulfilling the expectations of guests as outlined in banquet event orders (BEOs).
Training banquet staff, as well as identifying and delegating responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
Assisting at any time and be able to work cohesively with the team to ensure optimum and exceptional service levels for all guests.
Understanding and executing all BEOs to the guest(s) / client(s) satisfaction.
Liaising with clients, Catering and Convention Services, as well as the Banquet team to ensure all expectations are met and exceeded.
Being knowledgeable of daily events and activities within the hotel and resort.
Maintaining a clean and safe working environment at all times.
Responsible for the overall financial performance of the department; execute and track financial transactions as directed by the Director of Banquets and Director of Food & Beverage.
Being a problem-solver with a strong work ethic and leadership skills who can multi-task.
Managing operations with passion, integrity, and knowledge while promoting the culture and values of the resort.
Assisting with scheduling and payroll, as well as implementing new company policies and procedures by developing plans, standard operating procedures and teaching staff.
Providing coaching and feedback to staff to identify employee weaknesses and assess performance on an ongoing basis, and retrain as necessary.
Creating a memorable and positive guest experience by delivering a high level of service, and ensuring all staff engage guests to understand their needs and exceed expectations.
Completing all required training in all areas of the department to ensure proficiency and ability to direct staff by training and coaching on guest service principles and practices.
Being proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc).
Giving direction and delegate responsibilities, as well as work in a fast-paced environment while remaining calm and professional at all times.
Working both independently and in a team environment, and be able to handle confidential information.
Upholding the core values and policies and procedures of the resort.
All other duties, as assigned.