Assistant Box Office Manager(E)

ASM Global•Toledo, OH

About The Position

PRIMARY RESPONSIBILITIES Supervise the daily operations of the box office for Huntington Center and as needed for the Glass City Center. Prepare and consolidate sales receipts from ticket sales for each day as well as provide the accounting dept. with the reconciled daily sales Spreadsheet. Assist in recruiting, hiring, training and supervising all part-time box office personnel on the ticketing system and other aspects of ticket operations. Process ticket requests including internal orders as well as ticketing requests from show promotors. Assists in additional show duties as needed, including but not limited to placing holds, releasing holds, building shows as directed. Understand how to prepare the box office statement for settlement in the absence of the Box Office Manager. Demonstrates excellent customer service skills, responds promptly to requests for assistance and service, and handles most box office questions without assistance. On event days be a liaison to the ushers & ticket takers and help ensure accurate ticket scanning as well as other front of house tasks Maintain an open and positive relationship with the Marketing & Operations Departments. Relay sales and attendance information and ensure each event has an accurate sales pattern. Work extended and/or irregular hours, including nights, weekends & holidays. All other duties and responsibilities as assigned KNOWLEDGE, SKILLS & ABILITIES Operate ticketing system, standard office equipment and personal computer using Windows, Word, Excel, and Outlook. Maintain a confident and professional demeanor at all times, exercising discretion and confidentiality regarding all sensitive matters. Create a positive and constructive working relationship with clients, employees, patrons and others. Handle/reconcile large sums of money utilizing prescribed cash management controls Remain flexible and adjust to situations as they occur. Work in a fast-paced environment and handle a heavy workload at certain times Must be able to move about efficiently throughout arena and in between buildings Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

Operate ticketing system, standard office equipment and personal computer using Windows, Word, Excel, and Outlook.
Maintain a confident and professional demeanor at all times, exercising discretion and confidentiality regarding all sensitive matters.
Create a positive and constructive working relationship with clients, employees, patrons and others.
Handle/reconcile large sums of money utilizing prescribed cash management controls
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment and handle a heavy workload at certain times
Must be able to move about efficiently throughout arena and in between buildings
Bachelor's Degree preferred, with a minimum of 1 year of office work or other relevant customer service work experience.
Accounting, customer service, and supervisory experience is essential.
Successful completion of a background and credit check.

Nice To Haves

Experience working with Ticketmaster and supervising Ticketmaster sales is a plus.

Responsibilities

Supervise the daily operations of the box office for Huntington Center and as needed for the Glass City Center.
Prepare and consolidate sales receipts from ticket sales for each day as well as provide the accounting dept. with the reconciled daily sales Spreadsheet.
Assist in recruiting, hiring, training and supervising all part-time box office personnel on the ticketing system and other aspects of ticket operations.
Process ticket requests including internal orders as well as ticketing requests from show promotors.
Assists in additional show duties as needed, including but not limited to placing holds, releasing holds, building shows as directed.
Understand how to prepare the box office statement for settlement in the absence of the Box Office Manager.
Demonstrates excellent customer service skills, responds promptly to requests for assistance and service, and handles most box office questions without assistance.
On event days be a liaison to the ushers & ticket takers and help ensure accurate ticket scanning as well as other front of house tasks
Maintain an open and positive relationship with the Marketing & Operations Departments.
Relay sales and attendance information and ensure each event has an accurate sales pattern.
Work extended and/or irregular hours, including nights, weekends & holidays.
All other duties and responsibilities as assigned