Assistant Branch Manager

About the position

Assists in overseeing the daily operations of the branch retail staff, under the direction of the Branch Manager, and is responsible for the management of the retail side of the branch in the absence of the Branch Manager. These activities are to be conducted in accordance with policies accepted by the bank in order to provide a secure pleasant atmosphere where customers will receive prompt accurate service extended in a friendly professional manner. Must be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives. Provides a full range of banking services; assessing and handling customer accounts, obtaining and processing customer account information, and cross selling bank products and services. Strives to maintain and exceed goals & expectations set for this position by the Manager.

Responsibilities

• Responsible for the daily operations of the branch staff.
• Oversees and directs workflow for the teller and retail banker staff.
• Monitors teller and retail banker performance including, but not limited to, cash differences, transactions, balancing of ATMs, proof errors, customer satisfaction, sales and referrals.
• Serves as one of the primary contacts in the branch regarding operational and customer service issues.
• Assists branch manager with various audit, security and compliance controls.
• Ensures that bank policies and practices are being followed.
• Assists Branch Manager in managing branch staff to achieve established objectives.
• Provides input regarding selection of new employees, salary increases, promotions, disciplinary actions and terminations.
• Works with Retail managers in setting performance standards, gives ongoing feedback and assists in the completion of employee performance appraisals.
• Assists Branch Manager with scheduling, training and the evaluation of staffing levels.
• Develops new business and expands existing relationships.
• Participates in civic and community activities to generate visibility and contact for the bank.
• Calls on customers and prospective customers to promote new business opportunities.
• Originates consumer loans.
• Accepts consumer loan applications and reviews for completeness.
• Extends credit within specific lending authority.
• Provides HELOC, consumer, installment and some residential lending services in compliance with bank policies, procedures, and regulations.
• Maintains quality loan portfolio, meeting that bank’s prescribed objectives regarding loan growth, past dues, charge offs, and non-accruals.
• Works directly with the credit department in collection efforts.
• Opens new accounts and cross-sells additional retail products and services.
• Initiates discussion to determine customer needs.
• Sells additional products and services through cross-selling, portfolio development and focusing on the customer’s needs.
• Explains various account options such as account ownership, business, IRA, funeral agreement accounts, savings, certificates, and checking account programs to customers.
• Gathers, inputs, and verifies required personal information from customers, such as name, address, date of birth, employment information, social security number, etc., according to established procedures while maintaining the highest level of security.
• Prepares and reviews new account paperwork with customer.
• Receives and processes initial deposits for new account opening. Verifies all cash transactions and ensures authenticity of all negotiable items before acceptance according to policies and procedures.
• Refers new business customers to Commercial Relationship Banker for additional bank services.
• Understands and follows the policies and procedures for new & existing customers and working to cross sell and refer all banking products and services, including to other lines of business.
• Services IRA and HSA Accounts.
• Completes withdrawal requests and renewals on certificates of deposit.
• Handles Individual Retirement Account and Health Savings Account (HSA) inquiries and transactions.
• Informs customers of retirement account rules and restrictions.
• Gathers and inputs necessary personal information from customers.
• Prepares documents such as plan agreement, disclosure statements, CDs, signature cards, etc.
• Verifies annual retirement account reports to customers. Processes IRA distributions and verifies coding of accounts.
• Processes mail requests from other financial institutions for IRA transfers.
• Responds to questions from customers and staff regarding retail bank products and services.
• Responds to written and verbal requests or inquiries. Researches customer and employee inquiries regarding retail bank product and services.
• Processes and maintains check orders, deposits, withdrawal, debit card applications, internet banking enrollments, and bill pay set up and questions.
• Keeps informed of new and existing products and services.
• Processes customer change of address, name, and account related data, etc.
• Completes documentation for exchange of government bonds.
• Maintains support records.
• Follows up on incomplete new account documentation.
• Make courtesy phone call to maturing CD customers.
• Ensures all required branch opening and closing duties are performed by staff.
• Maintains the safe deposit area. Duties include monitoring safe deposit rental, admitting valid customers to safe deposit boxes.
• Maintains the highest level of security in performing transactions by making sure all transactions are properly documented and recorded, verifying cash transactions, determining authenticity of all negotiable items before acceptance to established policies and procedures, and receiving proper identification to verify customer information.
• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Images and batches daily transactions.
• Notifies the Branch Manager to place hold on accounts.
• Orders daily supply of cash, and counts incoming cash.
• Balances cash recycler/cash drawer, vault, checks and other required items throughout and at end of shift and compares totaled amounts with computer data.
• Maintains knowledge of various departments' services and functions in order to assist customers and make sales referrals.
• Explains, promotes, or sells products or services such as gift cards, cashier's checks, and other bank products, which will meet customer needs and increase bank business.
• Removes deposits from, and counts and balances cash in, automated teller machines and night depository under dual control.
• Assists customers with service problems or general inquiries both in person and telephone while strengthening customer relations.
• Proactively answers incoming phone calls routed through telephone work groups.
• Actively makes referrals to all areas of the bank.
• Promptly and correctly manage customer debit card and credit card disputes.
• Adheres to all State and Federal Banking regulations.

Requirements

• High school diploma or general education degree (GED).
• Must have at least two years of retail banking experience and prior consumer lending experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide.
• Ability to compute rate and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have knowledge of Spreadsheet software, Word Processing software, Internet, and e-mail.

Benefits

• Must be available to work Monday-Friday and rotating Saturdays.
• Must have reliable transportation and be able to drive to all bank locations using own transportation.