Assistant Branch Manager (Bell Branch)

Downey Federal Credit Union•Bell, CA

About The Position

Serves as liaison between members and the credit union in both in-branch and call center settings. Provides account information and performs a variety of file maintenance and monetary transactions. Interviews members to determine needs and offers appropriate products and services. Opens new memberships and individual accounts, completes consumer loan applications, and funds consumer loans. Organizational Standards An energetic, self-motivated, enthusiastic, “team player” to represent our credit union with members, prospective members, other staff and the community of Downey; while exercising sound business judgment, maintain a professional appearance and displaying a positive attitude.

Requirements

Ability to be bonded.
Understand basic accounting principles.
Ability to use office machines as required for their position and understands EDP concepts.
Favorable written and communication skills.
High school graduate; secondary education preferred.
Three (3) years of branch credit union experience or other banking supervisory experience.

Nice To Haves

One (1) year of Loan underwriting experience, preferred.
Bi-lingual (Spanish) highly preferred.

Responsibilities

Supervises all aspects of operations in the branch. Schedules staff, assigns work, answers questions.
Responds to members’ inquiries and requests using all access channels offered by the credit union.
Serves as Vault Teller and distributes cash to tellers as needed. Orders and maintains branch, vault, and ATM cash to meet member needs in addition to staying within policy.
Performs the duties of Financial Service Representative and teller when needed. Processes daily transactions timely and accurately. Balances cash drawer to ensure prevention of losses.
Ensures that staff is trained in robbery and disaster procedures.
Ensures that staff is trained in the rules and regulations governing the credit union, including Regulation E, Regulation CC, and others applicable to branch operations.
Responsible for self and staff compliance to the Bank Secrecy Act (BSA), which includes the Customer/Member Identification requirements for new members, Anti-Money Laundering requirements, and the requirements of the Office of Foreign Assets Control (OFAC). Compliance to the regulation involves the gathering of information needed to ensure the timely and accurate filing of Currency Transaction Reports, reporting of suspicious activity involving members, non-members and credit union staff, and other suspected money laundering activities. Also responsible for addressing staff compliance and non-compliance to BSA in performance evaluations.
Ensure that staff is trained in operational processes and fluent in the features and benefits of credit union products and services.
Performs cash audits within department according to policy.
Assists in the preparation of performance evaluations and written counseling documents for the department for submission/approval to AVP of Service and Sales.
Mentors and coaches’ staff in developing exceptional sales & service skills, and ensures staff meets expectations in these areas.
Performs as consumer loan processor and underwriter as authorized by the credit union.
Interviews members to discover needs and offers appropriate products and services. Opens individual accounts in an accurate and efficient manner.
Completes Home Equity Loan Signings as needed.
Completes DMV and related forms to perfect the credit union’s security interest in property taken as collateral.
Serves as a commissioned notary public and keeps abreast of regulations governing this service.
Possesses knowledge of Individual Retirement Account rules and requirements governing Traditional, Roth, and Coverdell ESA accounts. Knowledgeable in the features and benefits of the credit union’s IRA products. Opens new IRAs and processes deposits, distributions and other IRA related requests.
Presents a professional image in both dress and manner while representing the credit union at either the credit union office or at community events.
Communicates with members and staff in a professional and articulate manner in both verbal and written forms.
Responsible for ensuring confidentiality and security of credit union and member information and documents.
Employs analytical reasoning to identify opportunities and threats to both members and credit union.
Willingly accepts the direction given by management in order to meet the goals established by the Board of Directors.
Service the membership and maintain a positive attitude within the office at all times.
Performs all other related duties as requested by management.