Assistant Branch Manager

Austin Telco Federal Credit Union•Austin, TX

45m•Onsite

About The Position

Assistant Branch Manager – Taos | Location: 2400 Taos, Austin, TX 78745 Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you. What You’ll Do: Branch & Member Service Leadership Support daily branch operations and lead the teller team Deliver friendly, accurate service to members in person and by phone Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts Serve as acting Branch Manager when needed Operational Excellence Open and close the branch and oversee daily operations Maintain and balance cash drawers, vaults, ATMs, and branch cash controls Support fraud/dispute processes, stop-payments, and card services Assist with audits, cash ordering, and regulatory compliance Support mobile deposits and online account services Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region Team Coaching & Development Lead, coach, and motivate branch staff to deliver exceptional member experiences Assign and direct daily work, monitor performance, and provide feedback Support conflict resolution and professional development Foster a positive, accountable, member-focused culture Community Engagement Build strong member relationships and promote financial literacy Participate in community outreach and represent Austin Telco with professionalism

Requirements

High school diploma or GED
2+ years of supervisory experience in a bank or credit union setting
Strong communication and problem-solving skills
Ability to lead a team and manage branch operations independently
Familiarity with cash handling, security procedures, and fraud processes
Reliable attendance and flexibility for occasional after-hours needs
Willingness to travel to other branches to support staffing and service needs
Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Responsibilities

Support daily branch operations and lead the teller team
Deliver friendly, accurate service to members in person and by phone
Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
Serve as acting Branch Manager when needed
Open and close the branch and oversee daily operations
Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
Support fraud/dispute processes, stop-payments, and card services
Assist with audits, cash ordering, and regulatory compliance
Support mobile deposits and online account services
Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region
Lead, coach, and motivate branch staff to deliver exceptional member experiences
Assign and direct daily work, monitor performance, and provide feedback
Support conflict resolution and professional development
Foster a positive, accountable, member-focused culture
Build strong member relationships and promote financial literacy
Participate in community outreach and represent Austin Telco with professionalism

Benefits

Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
Community Engagement: Volunteer opportunities and credit union-sponsored events.
A supportive, mission-driven culture that puts people first

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