Assistant Branch Manager- Liberty Way
About The Position
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Assistant Branch Manager plays a vital role in the efficient functioning of the Credit Union branch by serving as a crucial support system to the Branch Manager, contributing to the overall success of the branch by managing daily operations, fostering a positive work environment, and ensuring exceptional member service.
Requirements
- High school diploma or GED required; college degree preferred
- Minimum five years of experience in Relationship Banker or related role required
- Prior experience mentoring or coaching peers in a team environment required
- Prior experience handling operational, regulatory, and compliance-related activities in the financial industry required
- Developing leadership skills with the ability to coach, develop, and train team members
- Strong written and verbal communication skills with the ability to effectively communicate with both members and team members
- Ability to foster collaboration and a positive work environment
- Strong attention to detail and organizational skills to effectively manage operations
Responsibilities
- Responsible for all operational, regulatory, and compliance activities in the branch such as:
- Conduct required branch audits within the required timeframe
- Mitigate risk by following safety protocol and addressing concerns regarding suspicious activity
- Review accounts for quality control standards
- Assist Branch Manager by observing and coaching employee sales and service behaviors to drive production
- Mentor employees by providing developmental feedback and assisting with training
- Address employee-related concerns and issues in the absence of the Branch Manager
- Resolve complex member concerns and escalated issues as well as address member feedback
- Build relationships with business members and open business accounts
- Assist team members with specialized accounts, reviewing trusts, wills, and power of attorney (POA) documents
- Assist members as required by the needs of the business
- Perform other duties as necessary to support Branch Services
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance options
- Paid Time Off starts accruing once hired and take your birthday off - paid
- 401k Retirement plan with up to a 10% match of your base gross compensation
- Tuition reimbursement opportunities & professional development
- Volunteer opportunities -and earn additional PTO hours!
- On-site clinics for Vaccines and Mammograms
- And many more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
