Assistant Clinic Manager

Alpha Aesthetics Partners•El Dorado Hills, CA

13h

About The Position

The Assistant Clinic Manager supports the Clinic Manager in overseeing the daily operations of the aesthetics clinic, ensuring efficiency, compliance, and an exceptional patient experience. This role bridges hands-on operational responsibilities with leadership support, serving as a key resource for Guest Service Coordinators (GSCs), providers, and patients. The Assistant Clinic Manager acts as second-in-command, stepping into leadership responsibilities in the Clinic Manager’s absence and helping to drive performance, culture, and growth.

Requirements

High School Diploma required; Associate’s or Bachelor’s degree preferred.
2+ years of leadership or supervisory experience in customer service, hospitality, or healthcare; aesthetics experience a plus.
Strong interpersonal, communication, and organizational skills.
Proficiency with clinic management systems and Microsoft Office Suite.
Ability to coach, motivate, and support team members.
Solutions-oriented thinker with strong problem-solving skills.
Passion for aesthetics and delivering luxury client experiences.

Responsibilities

Assist in managing daily clinic operations, including scheduling, patient flow, and front desk performance.
Ensure policies, procedures, and compliance standards are consistently upheld.
Support inventory management, ordering, and reconciliation.
Assist with cash handling, reporting processes, and use of clinic management software.
Conduct daily walkthroughs for cleanliness, safety, and operational readiness.
Provide real-time coaching and support to Guest Service Coordinators.
Assist with onboarding, training, and peer development initiatives.
Partner with the Clinic Manager to run team meetings and performance reviews.
Step in to supervise staff scheduling and coverage when needed.
Foster a positive, professional, and growth-oriented culture.
Ensure exceptional service standards are delivered at every touchpoint.
Support patient concern resolution in a professional, empathetic manner.
Champion initiatives to improve rebooking rates, reviews, and referral growth.
Assist in monitoring and reporting on key clinic KPIs (revenue, margin, patient satisfaction).
Support execution of marketing campaigns and promotions.
Identify opportunities for operational improvements and share recommendations with leadership.
May perform other duties as assigned.