Assistant Community Manager

The Scion Group•Charlotte, NC

2d•Onsite

About The Position

Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset. If you are passionate about customer service and have a detailed eye for account management – we want you! You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Requirements

Exceptional written and verbal communicator
Meticulous detail orientation
Customer-centric mindset
1+ years’ experience working at living communities/property management
Proficient in Property Management Systems (Entrata preferred)

Responsibilities

Provide leadership and coaching for staff performance and foster a positive and productive team environment.
Assist with attracting, hiring, retaining and training exceptional team members.
Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
Assist with planning and leading the team in executing successful annual Turnover processes.
Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
Coordinate work order requests with appropriate staff or vendors.
Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
Post and collect damage charges from quarterly inspections.
Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.
Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
Perform weekly market surveys.
Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
Manage promotional material and property incentives meeting marketing and concession budget.
Provide expert direction on sales and revenue goals and lead the team to achieve them.
Utilize KPIs to report on trends, insights and proactively address issues.
Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
Manage all escalated resident concerns and account matters in a timely manner.