Assistant Community Manager

Red Tail Acquisitions•Vernon, CT

7h•$24

About The Position

The Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.

Requirements

Strong customer service orientation
Excellent communication skills
Ability to handle high-stress situations effectively
Time management and strong organizational skills
Administrative accuracy and attention to detail
Strong sales and leasing background
Effective leadership qualities
Superior collection skills
Knowledge of state Fair Housing laws
High school diploma or equivalent required
Minimum of two years of residential property management experience in the multifamily industry
Intermediate computer and internet proficiency
Intermediate knowledge of Microsoft Word, Excel, and Outlook
Must have experience with: Yardi, Voyager
Commitment to ongoing training and professional growth through company education programs
Ability to perform intermediate mathematical calculations and use property management software proficiently
Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
Ability to work at a computer and talk on the phone for extended periods.
Must be able to detect auditory and visual alarms.
Ability to work extended/flexible hours, including weekends, as needed.
Full-time position requiring consistent attendance.
May require some nights, weekends, and occasional holidays.
Regular participation in company functions and events is required.

Nice To Haves

CPM, CAM, RMP, or CMCA certifications preferred but not required
Preferred experience with: LRO, Entrata, Resident Check

Responsibilities

Provide excellent customer service to residents, prospects, and vendors.
Conduct market surveys and assist with competitive analysis.
Show, lease, and move in prospective residents.
Update unit availability daily and process rental applications promptly.
Receive, record, and process collections according to company standards.
Assist with collecting past-due balances from former residents.
Process maintenance work orders and support maintenance coordination.
Maintain complete and accurate resident files and documentation.
Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.
Address and resolve resident concerns; escalate issues to the Community Manager when needed.
Conduct move-out inspections and prepare deposit accountings (with Community Manager approval).
Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
Provide clerical and phone support as needed.
Adhere to company policies, procedures, and operational standards.
Perform additional tasks or duties as assigned by Supervisor.