Assistant Community Manager - Willow Springs Apartments, Goleta, CA

The Towbes Group•Goleta, CA

9d•$25 - $36•Onsite

About The Position

At The Towbes Group, we proudly create communities where people thrive. Headquartered in Santa Barbara, California, The Towbes Group is an award-winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Residential Property Management team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service. This position will have direct responsibility as a Residential Property Management team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the companys high-performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service. The Assistant Community Manager has a key leadership role with authority , responsibility, and accountability for supporting the Community Manager in overseeing daily property operations, financial administration, and resident relations at a multifamily or senior-living apartment community . The Assistant Community Manager is responsible for maximizing occupancy, ensuring accurate financial and lease records, and enhancing the resident experience while ensuring full compliance with Fair Housing laws, DRE regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other federal and state regulations . This includes, but is not limited to , assisting with leasing, rent collection, budget tracking, resident engagement, and supporting operational success of the community . The Assistant Community Manager supports property operations, financial administration, and resident relations to ensure a well-managed community. Responsibilities include assisting with leasing, rent processing, compliance, and resident retention while supporting the Community Manager in daily operations . Effectively convey the companys mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests and vendors at every point of contact while striving to exceed expectations

Requirements

High School or General Education Development (GED) equivalent
Minimum of two (2) years of experience in multifamily/property management.
Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures
Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite, and use of cellular phone
Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications
A clean DMV report and background check
Ability to work independently and prioritize effectively in a challenging environment.
Ability to work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty.
Strong problem-solving skills.
Provide high-quality customer service whether to the internal or external customer.
The ability to put people first in all aspects of your position.
Work with the intent of the betterment of our community.
Ability to effectively comprehend and interpret policies and procedures in the work environment.
Ability to collaborate effectively as a team member.
Ability to exercise good judgment in making decisions.
Ability to work under pressure and complete tasks within prescribed time frames.
Ability to manage and develop personnel resources.
Ability to disseminate information and guidelines clearly to others and check for understanding.
Excellent interpersonal skills to communicate effectively with a wide range of employees and residents.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
Ability to create and/or write reports, business correspondence, and/or procedural manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and perform basic math functions.
Ability to interpret various instructions furnished in written, oral or schedule form.

Responsibilities

Support leasing efforts by showcasing apartments and community amenities to prospective residents.
Maintain knowledge of competitive properties, conducting market surveys to adjust leasing strategies as needed.
Assist in preparing newsletters, event materials, and promotional flyers.
Serve as a point of contact for resident inquiries, requests, and concerns.
Help facilitate resident retention efforts, including renewal notices and follow-ups.
Work closely with the maintenance team to ensure service requests are addressed promptly.
Plan and execute community events to foster resident engagement.
Maintain proactive communication with residents to enhance customer satisfaction.
Process, record, and deposit rental payments, application fees, and security deposits.
Assist in reviewing delinquent accounts and initiating appropriate collection or legal action.
Process invoices through PayScan and verify vendor credentialing before scheduling services.
Support the preparation of the annual property budget.
Maintain accurate financial records using Yardi software and assist in financial reporting.
Maintain accurate resident files and lease agreements in compliance with Fair Housing, DRE regulations, and all local, state, and federal laws.
Conduct credit and reference checks on prospective residents.
Ensure timely renewals and lease compliance.
Oversee resident move-in and move-out processes, ensuring adherence to lease terms.
Assist in preparing deposit accounting and security deposit reconciliations.
Conduct regular property walks to ensure community cleanliness and curb appeal.
Enforce community policies and lease terms, addressing resident concerns as needed.
Ensure compliance with safety protocols and emergency procedures.
Maintain flexible work schedules, including weekends and evenings, as required.
Participate in the after-hours emergency on-call rotation when needed.
Ensure a professional and organized office environment.
Assist in managing resident communications, notices, and incident reporting.