FT Assistant Manager Customer Service

Ahold Delhaize•Greenville, NC

About The Position

A great career opportunity Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations. Count on me – We know what to do, we make it easy, we do our part and we care! Job Title: Assistant Customer Service Manager Success Factors Job Code : 1300368 Department: Front End Reports To: Customer Service Manager Primary Purpose: Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate moral. Maximize sales by providing extraordinary customer service and minimize shrink through proper utilization of standard practices.

Requirements

A high school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Must be able to perform the job duties and responsibilities of Office Assistant
Good understanding of store operations preferred
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Ability to lead and direct others
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Ability to use computers and other communication systems required to perform job functions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Perform repetitive hand and arm motions
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Responsibilities

In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
Serve as a model for customer service and instills this value in all associates
Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
Maintain an efficient and productive Front End operation
Support the achievement of budgeted financial and operating results for the Front End
Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
Ensure compliance with local, state and federal regulations
Provide recognition of accomplishments and offer coaching when necessary
Train and develop Office Assistants and Cashiers
Ensure office functions are completed accurately and on time
Communicate all cash variances to the Customer Service Manager
Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
Successfully complete Computer Based Training (CBT) and Training Aid courses
Perform all other duties and projects as assigned