Assistant Director, Athletic Ticket Operations

University of Wyoming • Laramie, WY

8d • Onsite

About The Position

Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events.

Requirements

• Bachelor’s degree or an equivalent combination of education and related work experience as outlined below.
• 1-2 years collegiate, professional or entertainment ticket & box office experience
• Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP

Nice To Haves

• Knowledge of Paciolan
• Strong knowledge of Microsoft Office programs
• Cash handling experience and clerical techniques
• Excellent written and oral communication skills
• High attention to detail
• Previous customer service experience in a point of sale and outbound phone/customer service environment

Responsibilities

• Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures.
• Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service.
• Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms.
• Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate.
• Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations.
• Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning.
• Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations.

Benefits

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director