Assistant Director, Business Services

Emory Healthcare•Tucker, GA

About The Position

The Assistant Director, Business Operations provides strategic leadership and oversight of business service activities for a department, division, or school. This role directs operations across key functional areas including Human Resources, Finance, Facilities Management, and research administration, ensuring alignment with organizational goals, regulatory requirements, and operational priorities. The Director is responsible for managing complex operational issues, developing long-term strategies, and guiding departmental leadership in financial planning, workforce management, and operational efficiency. This role contributes significantly to departmental and system-wide initiatives by providing strategic direction, operational leadership, and administrative oversight.

Requirements

Bachelor’s degree in one of the following or a related field:
Business Administration
Finance
Healthcare Administration
Public Administration
Five (5) to seven (7) years of healthcare-related experience, preferably within an ambulatory healthcare setting.
Two (2) years of supervisory or management experience required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Strategic Leadership and Operational Oversight
Direct all business service activities for the department, division, or school, including oversight of finance, human resources, facilities, and research administration.
Provide leadership and guidance on complex operational issues, strategic initiatives, and departmental analysis.
Develop and implement long-term operational strategies and departmental goals aligned with organizational priorities.
Evaluate operational and financial procedures and recommend improvements to enhance efficiency and effectiveness.
Provide strategic direction on technical and operational issues affecting departmental performance.
Financial Management and Budget Oversight
Plan and develop departmental budget requirements.
Administer and monitor capital equipment, operational, and personnel budgets.
Review prior budget expenditures, investigate variances, and implement corrective actions as necessary.
Prepare budget recommendations and support leadership decision-making related to financial planning.
Ensure compliance with financial policies and procedures.
Contract Management and Vendor Relations
Negotiate and manage new and renewal service contracts.
Review contract provisions and collaborate with vendors to ensure agreements meet organizational standards and requirements.
Resolve contractual issues and ensure service delivery aligns with departmental needs.
Grants and Research Administration
Ensure awarded grants comply with defined budget parameters and funding guidelines.
Project future budget needs based on anticipated grant funding changes, increases, or awards.
Support administrative oversight of research-related financial activities.
Policy Development and Compliance
Develop, administer, and maintain departmental policies, procedures, and related documentation.
Ensure policies align with state, federal, and organizational regulations and guidelines.
Review and revise policies as needed and communicate updates to staff to ensure compliance.
Workforce Leadership and Employee Relations
Provide leadership and direction to staff, including:
Monitoring workflow and operational performance
Providing ongoing performance feedback and coaching
Orienting and training employees
Verifying competency and supporting professional development.
Address employee relations issues and support decisions related to employment, benefits, and compensation.
Collaborate with Human Resources on personnel matters, staffing plans, and workforce initiatives.
Program and Operational Development
Plan, implement, and evaluate operational initiatives or special projects that impact departmental operations, including:
Facility or space planning
Staff reorganizations or restructuring
Implementation of new services and operational models.
Strategically manage internal and external customer and stakeholder relationships.
Data Management and Reporting
Assign responsibility for data collection and report preparation.
Review and evaluate reports to ensure accuracy and relevance for operational decision-making.
Direct preparation and processing of administrative documentation including:
Employee records
Human Resources action forms
Job descriptions
Employment requisitions
Other departmental administrative documentation.