Assistant Director of Housekeeping

Highgate Hotels•Santa Monica, CA

1d•Onsite

About The Position

The Assitant Director of Housekeeping is responsible for pl anning organizing and development of the overall operation of the Housekeeping Department in accordance with Company standards and guidelines along with assuring that the highest degree of quality guest care is maintained at all times. Responsible for Staffing, Scheduling, Training, and Development of hourly staff, and maintaining departmental budget.

Requirements

Has previous experience managing a team of Housekeeping employees through motivation, coaching, and development.
Has the ability to anticipate guest needs, change goals and direction quickly and multitask
Has immaculate attention to detail and seeks continual improvement for hotel cleanliness standards
The ability to maintain a budget
Displays a strong hands-on approach; thrives in guest and colleague interactions
Thinks critically and objectively; has excellent problem solving skills and the ability to make quick decisions based on business demands
Understands and applies California labor and wage and hour laws
Prioficient English Language communication skills (verbal, listening, writing)
Effective conflict management skills.
Strong attention to detail
Think clearly, quickly, maintain concentration and make concise decisions in high pressure situations
Self motivated to accomplish goals, with a strong sense of responsibility
Proven comfort and experience to interact effectively with all levels of management, guest, colleagues, and clientele both inside and outside of the organization.
The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis i s technologically savvy, with a working knowledge of Microsoft Office
Will be required to work varying schedules including days, nights, weekends and holidays.
Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Must be able to lift up to 50 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment up to 250 lbs. occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Ideal candidate will have 2-4 years previous Housekeeping, or Rooms Division management experience in a comparable hotel environment.
Proficiency utilizing Hotel PMS technology preferred.
Proficiency in Microsoft Office preferred
All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided).

Nice To Haves

Multiple language skills, especially Spanish, a plus.
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management or related major preferred.

Responsibilities

Assiting budgeting, forecasting, and financial planning of the department.
Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction.
Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
Manage operating expenses along with Director of Housekeeping to minimize costs while providing excellent guest services.
Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies.
Oversee divisional matters as they relate to federal, state and local employment and civil rights laws.
knowledge of OSHA and Safety Standards within Housekeeping Department.
Ensures the proper maintenance of all equipment and makes arrangements for repairs and/or replacement of used or damaged equipment.
Additional duties as necessary and assigned.
Supervise the day-to-day operations of the Housekeeping Department
Maintain a high standard of cleanliness in the Hotel, including guest rooms, public areas and offices
Respond to requests in an expedient, professional manner
Interact with guests to ensure satisfaction; handle problem escalation as necessary
Train, counsel and discipline colleagues; mentor Housekeeping Managers/Supervisors
Seek continual improvement for the department and hotel
Comply with all policies, procedures and regulations that relate to local, state and federal laws